1. Ability to communicate clearly with patients, relatives and all other stakeholders to provide information on a range of issues relating to their referral or appointment 2. Respond to queries from colleagues or clinical staff relating the clinic booking process. 3. Receiving and processing referrals for the service, ensuring a quick and effective system is adhered to. Actioning urgent referrals within 3 days of receipt based on Department criteria. 4. Booking patient appointments via the OASIS system, including issuing of all relevant information to the patient i.e. confirmation of appointment letter and any patient leaflet of the provider / procedure. 5. Ability to understand and work with the wider CDC Pediatrics Asthma team. 6. Maintaining all relevant databases ensuring patient details are up-to-date so that timely and accurate information is available at all times. 7. Working within the policies and procedures of the Trust / Service to ensure that all processes are carried out within the agreed timescales. 8. Carrying out other administration duties as required including correspondence typing, photocopying, scanning, faxing, receiving and sending of post. 9. Contributing to team meetings and to work positively with the Team to ensure that performance standards are met and improved where necessary. 10. Priorities daily tasks to ensure achievement and recognise the need for flexibility and adaptability to meet the changing needs of the service. 11. This position requires flexibility in providing continual cover in the absence of other staff. This may be for annual leave and sickness cover. 12. The post holder will work with supervision and at times will work alone. The post holder will therefore be expected to organize their own day to day work tasks and activities. 13. In dealing with queries from patients, practices and other NHS bodies, the post holder will be expected to exercise their judgment in applying statutory regulations and local policies in order to resolve routine matters. More complex queries should be referred to the Admin Team Lead. 14. Dealing with the changing priorities ensuring 100% accuracy. 15. Ability to cope with fluctuations in demand of workload with ability to prioritize and have high levels of concentration. 16. The role will include a high degree of communication both telephone and face-to-face. Therefore, the individual will need to be emotionally robust