Team / Directorate: ICT, Finance & Corporate Services Starting salary: £36,246 rising to £39,942 per annum through annual increments being paid each year (pro rata for part time applicants) Contract type: Permanent Work pattern: Full time, 37 hours per week (Part time, annualised hours, compressed hours or term time working considered - discussions at interview stage welcome) Interview date: 26 May 2025 Post number: 203402 The role To provide the Problem and Knowledge management for the DDaT Service Desk to ensure the delivery of first line and second line support as a single point of contact for NRW staff experiencing a range of technical problems. To own and oversee the ITIL Problem and knowledge Management process. As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance. To make an informal enquiry about this role, please contact Evan Quick at evan.quickcyfoethnaturiolcymru.gov.uk Interviews will be conducted via Microsoft Teams. Successful external applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. We aim to make offers of appointment within 4 to 8 weeks of the closing date.