Customer Welfare Manager
Salary - £40,000 DOE
Hours - 9am to 5pm
Redditch
Our Client are currently on the lookout for a Social Responsibility and Customer Welfare Manager. In this role, you will champion vulnerability for our client, working with internal and external stakeholders across all debt streams to ensure our customers can achieve good outcomes regardless of their circumstances.
Reporting to the Group Head of Public Policy & Communications, this role will manage internal and external networks to strengthen the safety net we offer our customers. Additionally, they will support the creation and delivery of our Social and Added Value offers to our clients, and participate in the delivery of our Environmental, Social & Governance strategy.
Key Accountabilities and Main Responsibilities
* Develop and manage the relationships the Group holds with external support providers including debt advice providers and other third-party organisations, building a robust and diverse network of support for our customers.
* Oversee and support the Welfare and Safeguarding teams, recruiting members from across the group, providing pastoral support, identifying training needs, and ensuring policy and procedure are working effectively.
* Attend, network and present at seminars, and events that revolve around fairness and vulnerability in the enforcement industry to demonstrate our mission to change the face of debt resolution
* Research and read a...