Lincolnshire Partnership NHS Foundation Trust
Lincolnshire Partnership Foundation Trust is currently looking for a Systems Administrator to join our busy Informatics Department.
This role will give you the chance to be part of the team who look after, develop and maintain the trust's business critical clinical systems. Your role will include supporting front line services via the systems helpdesk, ensuring our systems are accurate. You will troubleshoot and investigate issues, escalate where required, and promote best practice in using our systems. Additionally, you will create new user accounts, ensure people have the access they need, and maintain relationships with System Suppliers.
This is a varied role with ever-changing priorities; therefore, you will need to work under pressure at times, have strong communication skills, and be a team player.
The ideal candidate will:
* be a competent problem solver who enjoys helping others
* be adaptable to changing demands
* have high levels of attention to detail
Relevant experience in a helpdesk role or NHS clinical systems would be advantageous; however, full training will be provided to the right candidate.
Main Duties of the Job
1. Set up, amend, and de-register users of the systems subject to appropriate access control, reset passwords, and assist with maintaining system reference files to ensure details and information are accurate.
2. Process System Access Forms efficiently and effectively, ensuring that the workflow is updated in a timely manner.
3. Support users on how to undertake standard reports from Information Systems.
4. Resolve and log system faults and errors.
5. Provide first line telephone support for users, resolving and logging queries to System Supplier and LPFT internal helpdesk as appropriate.
6. Maintain high knowledge of administrative procedures and develop a specialist knowledge of Organisations Information Systems, feeding into updates of manuals and quick guides.
7. Support data migration activities in the event of the implementation of new information systems.
8. Monitor the use of information systems by users and shadow and support users in the initial stages of go-live.
9. Communicate to all system users any information related to Information System changes.
10. Provide support and administrative assistance to teams experiencing problems with Smartcard Access, including Local Agent Role.
11. Assist with general administrative duties for the Systems Team.
12. Support the testing of System upgrades/changes on the Live/Test and Train databases.
13. Maintain continuous development and mandatory training.
About Us
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism, and social care services in the county of Lincolnshire. Employing around 2,800 staff and serving a population of over 766,000, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work. We firmly believe the key to high-quality care is a contented workforce, which is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!
We are also leading the way in transforming care, with a multi-million-pound transformation of patient environments and radical redesign of community services.
This is the time to join and help redesign our services for the future. We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff network groups, and are always looking at what more we can do to support our staff.
Job Responsibilities
1. Assist the Systems team in the efficient management and operation of various clinical systems.
2. Process System Access Forms efficiently and effectively, ensuring that the workflow is updated in a timely manner.
3. Support frontline services in their utilization of electronic information systems across LPFT.
4. Promote data quality within clinical and admin teams.
5. Support users to follow necessary changes in working processes.
6. Administer the Internal Systems Helpdesk, resolving problems and queries raised.
7. Use your own initiative when dealing with a wide range of people and situations.
Person Specification
Qualifications
* Good general education (4 GCSE or equivalent including Maths and English)
* Evidence of further training or equivalent experience in the use of IT
* E.C.D.L. or equivalent
* N.V.Q. Level 3 Business Administration or equivalent
* Evidence of ongoing personal development
Experience
* Experience of working in a health or social care setting/administrative experience
* A working knowledge of the principles of Data Standards and an understanding of Data Quality
* Knowledge of confidentiality, system security, and Data Protection
* Advanced experience of Clinical Information systems
* Experience in offering advice and guidance to Clinical Staff.
* Understanding/experience of Datix System
* Experience of RiO, Stalis, IAPTus, e-Referrals, and SystmOne
* Advanced knowledge of Clinical Information Systems
Skills
* Ability to travel independently across the county
* Ability to produce high-quality work under pressure and to tight deadlines
* High levels of self-motivation
* Willingness to be flexible in approach according to organizational need
* Participate in identification and evaluation of opportunities for improvement in the service
* Ability to work effectively and build good working relationships with staff
* Ability to manage time effectively
* Able to recognize limits of self and identify training and development needs
* Ability to take instruction
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Name
Lincolnshire Partnership NHS Foundation Trust
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