The role of the Co-manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales by demonstrating and coaching to the La Senza selling behaviours to create a high performance selling culture within their team and achieve the stores sales goals. They live our values and represent the brand in their behaviours.
Role and Responsibilities
* Support Store Manager in creating a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
* Participate on the sales leadership team by coaching and developing associates to the Company’s selling behaviors
* Manage and resolve customer relations issues
* Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed to Company’s guidelines
* Support the talent management lifecycle of Sales Associates, including assessment, training, retention, career development, succession planning and recognition
* Lead and delegate, as appropriate, the execution of all company initiatives
* Promote and create a positive work environment, and effectively resolve associate relations issues
* Support the physical inventory process and other store strategies to reduce shrink
* Ensure standard operating procedures are followed, including damages, transfers and other compliance-related items
* Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
* Analyze the business and create/communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities
* Support the Store Manager in creating weekly schedules, managing store payroll budget and controllable expenses
* Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
* Support and reinforce all activities related to providing a safe working environment
* Ensure that housekeeping and maintenance of store is executed properly
* Lead with professionalism and behaviours guided by the company values
Key Success Criteria
* Minimum 1-3 years of retail supervisory or Management experience, clothing preferred
* Ability to foster an environment of exceptional customer service and optimize the Company selling model
* Ability to effectively delegate, follow up and communicate with all levels of the organization
* Ability to assess talent, coach, develop and manage performance
* Business acumen with strong strategic and analytical skills
* Schedule flexibility to include evenings, weekends and non-business hours
* Ability to manage complex and competing priorities through time management and organizational skills
* Professional demeanor that reinforces brand and company standards
Wage Range $20-22/hour
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