AG Hotels Group is an ambitious hospitality platform, led by an entrepreneurial team, with a growing portfolio of over 15 prime locations across the UK. Our mission is to create “Happy Thriving Places” where both guests and employees flourish.
Our Core Values are our GRACES:
* Growth: Unleashing potential for development
* Responsibility: Owning results and outcomes
* Ambition: Pursuing impactful goals
* Expertise: Mastering our craft
* Service: Providing service that benefits our communities
We are looking for an experienced and highly ambitious Hotel Operations Manager to oversee the day-to-day operations of Bluewaters Hotel in Blackpool. You’ll be responsible for ensuring smooth hotel operations, driving guest satisfaction, and maintaining financial performance, all while leading a dedicated team.
Position: Hotel Operations Manager
No. of positions:1
Location: Blackpool
Key Responsibilities
* Day to day running of hotel operations, ensuring all departments follow the SOPs and company policies
* Work in conjunction with the Cluster General Manager/ Regional Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
* Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
* Meeting budgets and KPIs, daily financial reconciliation and reporting to the management
* Preparing staff rotas, training, mentoring staff and coordinating staff appraisals
* Drive and monitor guest feedback and performance data achieving high levels of guest engagement and customer retention
* Ensuring hotel statutory compliances are kept up to date
* Implement a focused property maintenance programme along with the central support development team
* Delivering an exceptional guest experience
* Any other reasonable work as request by the management
Requirements
* Minimum 2 years of hotel operations experience across all departments – FOH, F&B and Housekeeping.
* Self- starter, multi- tasker and well organized
* A hands-on approach to managing with effective leadership skills
* Fluent in MS Office including Excel, word and PowerPoint
* Willing to work a flexible schedule including evenings, weekends, and bank holidays.
* Food hygiene and health and safety knowledge
* Passion for hospitality & possess the drive to constantly deliver top-class customer service
* Experience with budget and finance
* Strong problem-solving capabilities.
AG Hotels Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr