Sales Associate Who we are: Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale. Position: Sales Associate (Part time, 12 hours per week) Location: TUMI,18 Royal Exchange, London EC3V 3LP Availability: Immediate Start Job Purpose: As part of our Retail Team, the Sales Associate is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service. The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for luxury, travel, fashion, and lifestyle markets. The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as worked together increases sales, KPI’s, build client awareness, provide world-class service, and grow the brand. Main tasks: • In an exclusive atmosphere, you will introduce our customers to the large collection of the TUMI world and provide expert advice. • Your excellent customer service combined with sales skills and empathy for the traveling customer will lead you to success. • You conscientiously handle the operation and billing of the cash register. • With skill and attention to detail, you will ensure that our high-quality products are presented in an inviting manner based on the specified guidelines. • You will also enthusiastically support internal events and promotions. Requirements: • Initial professional experience in the retail sector is desirable, preferably from the premium sector. • You have a passion for selling premium products. • Good understanding of English, additional language skills would be an advantage. • You have enthusiasm for our products. • You are characterized by a pleasant and open sales personality. • You impress with your well-groomed and professional appearance. • You also demonstrate good Microsoft Office knowledge (Outlook, Word, Excel) Principal Accountabilities: Customer Service/Sales • Offer advice on, and demonstration of TUMI products in a professional manner to ensure a friendly shopping experience. • Introduce selling benefits and various features of merchandise range. • Maximise sales through detailed product knowledge and add on sales. • Be knowledgeable about store layout, products, and stock availability. • Deal with customers in a cheerful, polite and efficient way, always considering their needs. • Handle customer complaints and phone queries tactfully in line with Company Policy. • Process transactions in an efficient and professional manner always adhering to Company Procedures. • Be fully aware of TUMI after sales service, warranties and areas covered. • Maintain awareness of sales promotions, incentives and product brochures. • Be aware of all sales figures, targets and bonuses on a daily/weekly/period basis. Stock/Merchandising • Process deliveries and communicate any discrepancies under and over in an efficient manner. • Ensure backup stock and stockrooms are kept in order. • Be knowledgeable of all products (current and new) and selling benefits. • Assist in layouts and maintenance of merchandising and internal displays. • Read and action relevant Head Office communications. • Assist in stock counts as directed by Store Manager. Security • To ensure that any security issues are acted upon where possible and reported to Management. • To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping • Maintain high standards at all times within the store. • Ensure that cleaning is carried out daily, and look after all fixtures, fittings, and stock. Operations /Administrative Duties • Handle telephone inquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. • Ensure all customer inquiries/orders are communicated to Head Office in accordance with Company Procedures. • Carry out stock and personnel administration as directed by Management. Attendance • To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. • If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. • If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. • Any LOSS of business time must be made up and discussed with manager. • To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. • To adhere to company attendance policy Appearance • Maintain a well-groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety • Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. • Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management. Preferred Skills & Qualities • Previous retail sales experience, in a service led environment. • Ability to work well in a team and independently. • Constant standing, bending, frequent lifting of luggage up to 15 kilos • Flexible availability. • Positive attitude. Why you'll love working here: At TUMI, you’ll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed— guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment— along with competitive salaries and comprehensive benefits programs. What we value: • INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it’s our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network. • PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth’s beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children’s Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact. • DIVERSITY & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers each of us to bring our authentic selves and unique differences to work every day. The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience; as well as other legitimate, non-discriminatory business factors specific to the position or location. Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.