We are seeking a professional customer service / sales person to play a key part in the continued growth of our internet sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers in a courteous and efficient manner to ensure that they receive the Best Customer Experience.Working hours are between 8:30am to 6:30pm, Monday to Friday with a day off in the week. As well as working 1 in 3 weekends, 8:30am to 5pm on Saturdays and 10am to 4pm on Sundays.This role has an OTE of £33,800 plus benefits.Role and responsibilities to include:To contact customers who enquire via the Mercedes-Benz website within given timescalesIdentify customer requirements and pass on leads to the Sales Team for follow upLiaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreedAccurately administer details of conversations on our Dealer Management SystemRecord contact, and outcomes with customer on Enquiry Management Systems accurately to achieve Brand standardsTo validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracyTo promote other services and products as appropriateWhat we are looking for:Ideally someone with experience in dealership sales and aftersales environments.The ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMSGood administrational knowledgeAble to demonstrate a track record of achievement in both sales and customer serviceIs able to follow a compliant process, and can communicate over the telephone and via email in a professional mannerIs able to engage customers and build relationshipsHas a genuine interest and passion for the motor industry, keeping abreast of developmentsIs numerate and analytical with strong attention to detail and possesses intermediate IT skillsEmbraces new ideas and thinking; eager to learn and develop their selfIn return for your hard work, well support you with coaching & development every step of the way. Also, to reward your commitment youll get:25 days holiday plus bank holidaysCompany PensionWellness ProgrammeSick PayGroup life insuranceStaff discount on car servicingListers Benefits
discounts on retailers, restaurants, cinemas & holidaysLong service and loyalty incentivesStaff referral schemeIn-house, manufacturer & professional qualificationsFree Parking / On-site ParkingCompany Events
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