Job Description: We are seeking a skilled and experienced Group Soft Services Manager with experience in Cleaning, Security and Catering to excel in an account management role across a national contract, responsible for Service lines in Catering, Cleaning, Security, Reception, Mailroom, Grounds Maintenance.
* Develop and deliver continuous improvement plans
* Development and management of labour strategy in line with contract specifications
* Delivery of all HSE requirements both contractually and legislatively
* Management of required licenses
* Monitor and measure contractual and internal KPI's, identify and develop continuous improvements
* Manage Hard Services contractors to deliver all Planned and reactive Maintenance
* Produce detailed reports to demonstrate compliance and manage risk reporting
* Achievement of financial budgets
Requirements:
* 3 years' experience in Cleaning, Security and Catering Management
* 2+ years' experience in management of a P&L
* Experience of managing 3rd party contractors along with experience of self-delivery of services
* Excellent communication and presentation skills
* Demonstrable financial acumen
* Excellent management skills
* Have a proven track record of client / customer satisfaction
* Driving License
* SIA Licence holder (current or previous)
Desirable Experience:
* Formal FM accreditation / qualification (IWFM) or working towards
* Experience of managing Hard Services