Brook Street (UK) Limited is delighted to be working on behalf of our Dungannon based client to recruit a Customer Service Administrator to join their expanding business.
This is an excellent chance to join a well-known business with excellent prospects. Applicants for the role must have excellent customer service experience.
Key Duties & Responsibilities:
* Be first point of contact for customers, greeting them in a courteous manner and interpreting their requirements.
* Generating, amending and updating service schedules and sending reminders.
* Vehicle and customer database management.
* Booking PSV appointments.
* Issuing workshop job cards and monitoring progress of vehicles in workshop.
* Processing and closing out workshop job cards and assisting with invoicing.
* Making outbound sales and customer care calls and managing key customer relationships.
* Creating maintenance contract quotes and selling maintenance contracts.
* Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability.
* Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work.
* Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery.
* Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing.
Skills, Qualifications & Experience:
* Educated to GCSE standard or equivalent, including Maths and English.
* Possess strong administration skills.
* Possess excellent organisational skills and the ability to adapt to changing circumstances.
* Possess the ability to communicate effectively at all levels, both verbally and written, and both internally and externally.
* Possess an ability to structure workload in an efficient manner.
* Be able to cope working under pressure.
* Must be confident with communication and possess a polite and professional telephone manner.
* Possess an excellent level of computer proficiency.
* Work effectively as part of a team and also work effectively with minimal supervision.
* Have a full and clean driving licence.
Salary can be disclosed on application.
Core hours of work will be Monday to Friday; 8:30am - 5:00pm with flexibility to work on Saturday mornings as required.
Please send CV to Colleen Farquharson via the apply link.
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