We are looking for a Travel Service Executive to undertake the operative function of handling & managing clients needs & providing them with the utmost service possible. The role will underpin the direct sales & customer service function by liaising with direct holidaymakers, business accounts, rental & property agents, & numerous airlines to keep consumer holiday packages as streamlined as possible.
Client Details
The client we are working with is a national travel & holiday maker specialising in tailor-made packages for a wide variety of clients within the UK. The brand is a prestigious outfit that specialises in the hand-making of executive & luxury holiday & travel packages to a number of new & seasonally repetitive customers. The business operates in a niche market but provides exclusive services to a strong consumer base at present & is looking at expansive opportunities to maximise their market.
Description
Key responsibilities will consist of:
Work with the CRM Manager to plan, set up, schedule, and deploy one-time, recurring, and triggered email and SMS marketing campaigns
Manage the monthly email marketing calendar to ensure timely execution
Ensure all marketing campaigns align with the brand's tone of voice and guidelines
Deliver flawless campaign execution by adhering to agreed processes and SLAs
Use tools like Google Analytics to track email statistics, analyse campaign performance, and provide actionable insights for optimisation
Monito...