What we’re offering
* OTE up to £40,000 dependant on experience
* 32 days holiday per year (inclusive of bank holidays)
* Full ongoing training will be provided
* Good location with excellent transport links
* A hardworking but fun and lively atmosphere with opportunities to develop within the business
Job Outline:
We have an exciting opportunity for a Renewals & Retentions Assistant Sales Manager to join our Renewals team in Cardiff Bay. ActiveQuote provides Life, Health and Income Protection insurance advice to customers via a wide range of insurers, including Aviva, AXA, Bupa, Vitality, Zurich, L&G to name but a few.
We operate some of the UK's leading price comparison sites for Health Insurance, Income Protection and Life Insurance with significant innovations and USPs through our world-leading software. We power some of the UK's leading household comparison sites including MoneySuperMarket, GoCompare, Money Saving Expert.
Job Scope:
As an ActiveQuote Renewals & Retentions Assistant Sales Manager you will be responsible for helping the renewals team to support customers to find the right insurance to meet their individual and family needs at renewal or mid-term. All customer enquiries and renewals will have come from our new business sales team; therefore, customers will be familiar with the ActiveQuote brand and products.
You will be expected to ensure the renewals team offer outstanding customer service through your expertise and knowledge of the marketplace and offer a unique advised recommendation that best fits our customer's needs.
Responsibilities and Duties:
* Manage and lead a team effectively to achieve department, team and individual goals, including but not limited to: Monthly renewal targets, Monthly rebroke targets and Monthly retentions target.
* Demonstrating strong sales and task management ability, building relationships and rapport with both advisors and customers to ensure detailed fact finds are undertaken to uncover customer's demands and needs
* Ensuring customers ' demands and needs match the recommendation given to them by the advisors while ensuring customer's receive a full explanation on how the recommended policies would benefit them within their specific circumstances
* Liaise with our insurer partners to determine best industry policies and practices and handle customer complaints and cancellations effectively
* Having a high regard for compliance and treating customers fairly within an FCA-regulated business and adhering to all legislation and regulatory guidelines
* Keep abreast of changes to industry regulations and underwriting criteria of our insurance partners
* Working as efficiently as possible to ensure maximum customer contact rates are achieved ensuring all outstanding tasks are completed on time each day
* To constantly display and encourage ActiveQuote company values of INTEGRITY, UNITY, INNOVATION and PASSION
Skills and Education
Essential
* Minimum of 5 GCSEs including Math’s and English at grade C or above
* Excellent communication skills both verbally and written towards all our employees, customers and insurers
* A dedication to being reliable, honest and passionate about our customers
* Excellent organisational skills and capable of multi-tasking to meet tight deadlines
* Strong self-motivation and evidence of achieving challenging targets
* Ability to contribute to a positive, working environment with a good team spirit and strong work ethic
* 1-year previous experience minimum within an FCA or regulated sales environment
* 2 years management experience and 2 years experience in medical insurance sales
* Able to work 37.5hrs per week on a flexible basis.
Desirable
* CII Certificate in insurance (or be prepared to work towards)
* Protection insurance products and processes experience
Benefits and Perks:
* Bupa Health Insurance – full cover
* Income Protection cover
* Pension Plan
* Extra day off for your birthday
* Enhanced maternity and paternity package
* Opportunities for career development
* Employee recognition scheme
* A hard working but fun and lively atmosphere with opportunities to develop within the business.
Normal business hours are between 9am - 8pm Mon-Thurs, 9am – 5.30pm Friday, 10am - 2pm Sat
As we are regulated by the FCA we are unable to take applications from anyone with a history of bankruptcy, IVAs or CCJs.