Receptionist (Full Time) - King Street Townhouse Hotel
Job Category: Hospitality
Division: THG Experiences
Location: UK, Manchester
Job Type: Full-time
About THG:
We’re a fast-moving, global technology group that specializes in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realize our vision and maintain our leadership in a rapidly evolving global industry.
We are currently recruiting for an experienced Hotel Receptionist to join us at King Street Townhouse Hotel. We are looking for a talented, passionate individual to create memorable guest experiences, maintaining the highest standard of professionalism in all areas of operation.
Benefits include:
* Fantastic bedroom rates for yourself and friends & family
* 20% off dining at the hotel
* 50% off dining at Hale Country Club & Spa, and 50% discount on monthly club membership
* Up to 50% discounts on THG brands, including Myprotein, Lookfantastic, ESPA, and many more!
* Onsite GP (avoid the waits!)
* Onsite physiotherapist
* Annual leave entitlement rising every year with service plus your birthday off
* Meals provided when on duty
Main Duties of the Role:
* Welcoming guests and checking their details against their bookings
* Allocating guests their rooms and providing keys
* Answering phones from prospective customers and guests, taking messages and delivering them
* Completing administrative tasks such as filing and photocopying
* Responding to requests for help and information
* Providing concierge services, such as booking theatre tickets, arranging travel, and providing information about local amenities and attractions
* Preparing room bills and ensuring prompt payments
* Checking guests out, taking payments, and returning deposits
Requirements:
* Problem-solving abilities
* Strong communication and interpersonal skills
* Flexibility and the ability to respond appropriately to changing situations
* Discretion and sensitivity
* The ability to maintain professional standards under pressure
* Strong IT skills and knowledge of booking systems and software
* Excellent administration and organizational skills
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavor to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
Apply for this job
* Required
* First Name
* Last Name
* Email
* Phone
* Resume/CV
* LinkedIn Profile
* Website
* Do you have the Right to Work in the UK?
* Do you have previous hotel reception experience?
* Are you prepared to work evenings and weekends?
#J-18808-Ljbffr