What's involved with this role:
Temporary Pcn Appeals Team Officer/ Admin
Reference no: Bristol 5256633
Pay Rate: £12.80 per hour PAYE
37 Monday – Friday, normal working hours
This opening assignment is for 3 months
City: BRISTOL
Support the development and delivery of services within the Management of Place division by providing technical and customer service assistance to the team manager on various projects in front line activities.
This post is designated as the entry level role within a defined career development structure and is designed to provide the post holder with a thorough induction in the work required to achieve the goals and targets of Traffic & Highways Maintenance.
Key Responsibilities:
Ensure tasks and allocated aspects of the project are completed on time and to standards set by the team manager.
Assist the team manager in the delivery of the work programme
Data entry onto spreadsheets and databases
Responding to appeals against Penalty Charge Notices
Responding to general enquiries via email
General office and admin duties including opening and logging post
Liaising with other internal departments in relation to more technical appeals.
Occasional site visits in order to undertake checks/collate evidence.
Providing advice to our Customer Service Centre on enquiries relating to Penalty Charge Notice appeals.
Qualifications:
Hold GCSE’s in English and Maths at grade A-C/4-9 or NVQ level 2, or equivalent qualification and/or relevant work experience
Knowledge:
Have a working knowledge of Microsoft Office applications or equivalent including the following: Outlook, Word, Excel, Internet Explorer, and have a willingness to learn new applications and technology as appropriate.
Understanding of the functions delivered by Parking Services.
Experience:
Experience of working in an office environment
Skills & Abilities:
Ability to organise, prioritise and manage time effectively to meet and keep to deadlines and targets.
Ability to check information is current and accurate by searching and cross-checking from a given source.
Able to work independently and as part of a team, also able to meet individual and team targets.
Ability to converse both verbally and in writing with citizens and others to provide advice in accurate spoken English, or through a BSL interpreter.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.
Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.
To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
ALD
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Job Ref: Bristol 5256633
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.