Customer Support Assistant required. Our client is a well-established supplier of access control equipment based in Leeds. Due to ongoing success, they are seeking a Customer Support Assistant to join the team, who has an understanding of electro-mechanical and / or security related products.
Customer Support Assistant Position Overview
Being a senior point of contact for resolving technical queries and questions for product installers, end users and colleagues via phone, email and face to face
Guiding installers through the setup and configuration of products remotely
Assisting customers with technical queries by fault-finding and troubleshooting over the phone and face to face (these are not IT related queries)
Delivering pre/post installation technical advice
Providing support and expertise with wiring diagrams
Being a product expert on a wide range of products and answering questions from customers and colleagues about products
Providing the best possible customer service and achieving high customer satisfaction, aiming for a first-time fix.
Providing outstanding customer service showcasing your positive and helpful attitude with a commitment to ensure customer satisfaction and managing customer expectations
Developing strong and long-standing relationships with regular customers
Testing suspected faulty equipment
Customer ...