Employer Birmingham Community Healthcare NHS Foundation Trust
Employer type NHS
Site West Midlands Rehabilitation Centre
Town Birmingham
Salary £24,071 - £25,674 (per annum)
Salary period Yearly
Closing 07/03/2025 23:59
Band 3 Administrator - Regional Posture and Mobility Service
Job overview
***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***
An exciting opportunity has arisen for an administrator to join the Regional Posture and Mobility team at West Midlands Rehabilitation Centre.
Working with both Clinical staff and the existing administration team, you will be involved with contributing to the provision of a comprehensive administration service; you will be a focused and motivated individual with an eye for detail and the ability to work well under pressure. High levels of organisation skills will be required with good IT skills and the ability to learn patient and equipment record systems.
As part of this role, you will be required to liaise with patients, carers and external agencies, the ability to remain calm and be empathetic when dealing with these queries some of which will be from patients who have a range of complex disabilities is essential.
Main duties of the job
1. Provide administrative support to the patient pathway process, ensuring information is recorded timely and accurately.
2. Monitoring the NHS inbox and responding or escalating all emails into the service in a timely manner.
3. Scheduling patients clinic appointments, domiciliary visits and non-face to face activity. Booking them on RIO and sending relevant information.
4. Recording activity and appointment outcomes including: discharges, Did Not Attends (DNAs).
5. Raising and completing complex equipment orders.
6. Deal with telephone enquires/queries received into the service ensuring any messages are communicated timely and accurately.
7. Update identified Microsoft outlook calendars, calendars may be shared or belong to individuals.
Working for our organisation
Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
Detailed job description and main responsibilities
Providing admin support for Regional Posture and Mobility Service - For further details on the main responsibilities, please see the attached job description and person specification.
Person specification
Experience
* Previous office experience
* Working in a customer service type role
* Minimum of 3 years office experience
* Experience of working in an admin role in the NHS
* Experience of taking patient/customer phone calls
Microsoft
* Working knowledge of Microsoft
* Evidence of working with word
* Evidence of working with Excel
* Evidence of working with outlook
Education
* Good standard of education
* Evidence of ongoing training
Disability Confident Employer and Guaranteed Interview Scheme
BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.
Equality, Diversity and Inclusion
Birmingham is a fantastic place to live and we serve a wide range of people and communities. BCHC are an advocate of diversity and strive to mirror the community we serve as much possible.
We are committed to and actively promote equality of opportunity for all staff and applications from individuals from all areas of the community who meet the specific criteria are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage/civil partnerships.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Benefits of working for us:
* Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
* Attractive relocation payment if you relocate to the local area.
* Discounts for local and national retailers
* Dedicated well-being services for all employees
* Flexible working where possible
***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***
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