Description
The role…
We are looking for a highly motivated, engaging and professional indivdual for a
dual role covering Assistant to the General Manager (Operations Manager) and Food
& Beverage Manager.
As Operations Manager you will work closely with the General
Manager and assist in controlling revenue and working to budget guidelines. You
will help manage staff, oversee guest services, and ensure smooth operation
across departments while maintaining the highest levels of guest satisfaction.
As Food & Beverage Manager you will lead the team in the
day to day running of the restaurant & bar operation. You will be an
experienced manager with excellent food and beverage knowledge and be able to
use this knowledge to train and develop the team.
A proven track record gained from a high quality led hotel,
restaurant or bar operation is essential together with a passion for service
excellence with a drive and determination to take the business to another level
is essential. This role is ideal for someone with strong leadership
capabilities, ambition, and a commitment to hospitality excellence.
Who we are…
Set at the foot of the fells within two acres of riverside
gardens on the edge of picturesque Grasmere village, the four AA Silver Star
Rothay Garden by Harbour Hotels is a boutique countryside hideaway with an
array of outdoor activities to enjoy right on its doorstep. Many of the rooms
and suites boast Lakeland views and balconies overlooking the banks of the
River Rothay.
Harbour Hotels are a collection of prestigious hotels nestled in some of the
most beautiful locations across the UK. Our luxury portfolio spans sensational
coastal, country and city properties with a variety of exciting restaurant
concepts. In 2018, Harbour Hotels was named AA Hotel Group of the Year making
it an exceptionally exciting time to join our ever growing hotel brand.
Key Responsibilities:
* Assist
the General Manager in overseeing the hotel's daily operations, ensuring a
seamless and memorable guest experience.
* Ensure
efficient daily running of the Food & Beverage department
* Supervise
and support the hotel team, including recruitment, onboarding, training,
scheduling, and performance management.
* Collaborate
with the management team to maintain and improve hotel standards,
policies, and procedures.
* Handle
guest services, including check-in/check-out processes, resolving guest
issues, and maintaining satisfaction.
* Manage
event and function operations, ensuring they run smoothly and
successfully.
* Oversee
administrative duties, such as stock control, inventory management, and
ordering supplies.
* Ensure
compliance with health, safety, and legal regulations.
* Provide
guidance and leadership to ensure a motivated, high-performing team.
* Help
implement new services and improvements as we further expand our offering.
What We’re Looking For:
* Ideally
a minimum of 2 years duty management experience in the hospitality/ hotel
sector, with the drive to step up in responsibility.
* Strong
leadership and supervisory skills to manage and motivate the team
effectively.
* Proven
experience in delivering outstanding guest service with a passion for
creating exceptional hospitality experiences.
* Knowledge
of hotel operations, industry standards, and health and safety
regulations.
* Ability
to multitask, stay organized, and effectively prioritize in a dynamic
environment.
* Experience
with hotel software is an advantage, training on our systems will be
provided.
* Ambition
and enthusiasm for growth, both personally and for the hotel.
If you feel you have the skills and ambition we are looking
for to join Harbour Hotels, then please apply with a full and up to date CV
below.
Please note only those eligible to work in the UK or have a valid UK work
permit/visa will be considered for this vacancy.
We look forward to hearing from you!