Kind Consultancy is working with a leading Banking & Financial Services brand which is currently seeking Telephony Banking Associates for a 6 month contract role, with the possibility of a permanent role to follow. Paying £17.78 per hour via umbrella, the position will be fully office-based in the organisation's Newcastle Upon Tyne office (in the Gosforth area) for a training period, before moving to Hybrid, working 35 hours per week Monday to Sunday. The Telephony Banking Associate will focus on delivering exceptional customer service with key responsibilities including: * Delivering outstanding customer service via telephone and webchat, ensuring the customer experience is as positive as possible * Acting as an ambassador for the brand, going above and beyond for customers whenever possible * Building rapport with customers and answering questions in relation to their accounts and applications * Identifying and dealing with customers who may have vulnerabilities which require more tailored help and support. Our ideal candidate for the Banking Associate - Telephony contract: