Patient Services Co-ordinate practice appointments ensuring patient demand and maximum use are met, including follow up of non-attendees. Liaise with the Senior Administrator regarding the needs of the patients and the appointments process. Respond to and resolve routine patient complaints within the structure defined by the Practice. Assist access to practice services for patients who have difficulty with routine access because of mobility, communication and other reasons, e.g. housebound patients, patients who don’t speak English. Act as a chaperone when required (once training has been completed). As part of the patient services team: Ensure that the Practice environment including work and public areas is tidy, accessible, welcoming and friendly. Check (and take appropriate action) on a daily basis that all clinical areas are tidy, equipped and welcoming to patients. Ensure that any risk involved in work or patient activities is identified and managed either by taking action or co-ordinating with the Senior Administrator or nursing team. Patient Administration Manage correspondence received by the Practice and ensure it reaches the appropriate person in a timely way, taking action to reduce any delay or to inform the patient/person who has written of any delay, e.g. annual leave, recording action taken on the correspondence. Enter patient information on to the computer as required and as appropriate and within the correct time frame for safety of receipt of the information. Scan patient information (correspondence, reports, results, etc) promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen. Collect and enter on database patient data e.g. ethnicity and profiling, defined clinical data, defined summarising tasks and the transfer of manual patient records to electronic. Ensure that clinicians have patient correspondence and results in a timely way and to undertake any administrative follow up action required such as follow-up/’to come in’ letters and/or phone calls. Take the required administrative action regarding private medical work reports, completion of forms and ensuring the Senior Practice Administrator is informed. Where appropriate, receive payments (e.g. for travel vaccinations, private medical reports, etc) ensuring that cash is kept secure and given to the Senior Administrator. Assist patients in accessing services between primary and secondary care, e.g. E-rs, and other health care provision. Issue repeat prescriptions within clearly defined guidelines. Liaise as requested with other health care staff including community staff and pharmacies. Work with the Senior Administrator regarding the day to day maintenance of practice patient administration systems, including the monitoring of and reporting on practice activity. Additional requirements You will recognise that the above job description is not exhaustive and you will demonstrate flexibility in order to meet the changing demands of the role and priorities identified by the practice business manager and partners. Duties may be varied from time to time under the direction of your line manager, dependent on current and evolving practice workload and staffing levels.