ABOUT US
We’re building Tomorrow’s Connections Today, bringing people together through the power of our technology.
Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures.
With our investments in fibre-based and 5G networks we play a vital role in society, connecting 85 million subscribers to the next generation of products and services while readying our networks for 10 Gpbs and beyond.
We’re creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise UPC in Switzerland, Virgin Media in Ireland and UPC in Eastern Europe.
Liberty Global Ventures, our investment arm, has a portfolio of more than 75 companies across infrastructure, entertainment & media and emerging technologies, including Atlas Edge, Plume, All3media, ITV, Univision, Formula E racing and sports entertainment networks.
Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence.
And we’re prioritising diversity, equity and inclusion in our workplace and communities, while we reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet.
JOB PURPOSE
A Security Services Officer is required to join an expanding Cyber Security team. This role, reporting directly to the Director of Security Engagement, involves using previous commercial management experience to implement industry standard processes. The focus is on growing a best in class and profitable customer portfolio for the security team's services.
Key tasks involve maximising service value, expanding business, and extending service reach for revenue growth. This includes identifying sales leads, pitching services, and building strong relationships with clients and suppliers. Additional support for the Director of Security Engagement includes identifying new business opportunities, creating strategies, project management and staying updated on industry trends.
KEY ACCOUNTABILITIES
1. Project management of security activities for key engagements
2. Generating service reports for clients and senior management
3. Reviewing and enhancing operational processes for improved performance and growth
4. Managing daily operations and collaborating with relevant departments for consistent bids
5. Developing pricing structures, models, and governance frameworks
6. Providing general commercial and pricing support on deals
7. The role ensures the profitability of services, maintains pricing consistency, and establishes a robust model and process for pricing
8. Responsible for product profitability reporting and CRM upkeep
9. Addressing pricing / service anomalies in customer proposals/bids
10. Identifying and pursuing new business opportunities
11. Managing customer satisfaction in relation to the service catalogue
12. Tracking service utilisation.
13. Defining overall pricing models for products and services
14. Reviewing service and pricing models annually and conducting competitor analysis
15. Creating Price Books for each product, understanding cost breakdowns, and implementing Pricing Calculators
KNOWLEDGE & EXPERIENCE
ESSENTIAL SKILLS & ABILITIES:
16. Demonstrated ability as a Commercial Manager
17. Line management experience
18. Project management experience
19. Self-motivation and a keen eye for detail
20. Managing and supporting all aspects of commercial management
21. Ensuring project objectives align with commercial and legal aspects
22. Reporting and managing commercial issues
23. Managing procurement and commercial resource for successful activity delivery
24. Offering direction and instructions on commercial matters to various managers
25. Ensuring contractual obligations are adhered to
26. The candidate should be a great teammate with self-motivation and attention to detail.
DESIRABLE SKILLS & ABILITIES:
27. Self-Motivation: Demonstrated self-motivation and the ability to work independently, contributing positively to the team's objectives
28. Attention to Detail: A meticulous approach to ensure quality of service is maintained at the highest level
29. Vendor Management Skills: Experience in evaluating vendor performance and supervising compliance
30. Communication Skills: Excellent communication skills to effectively connect with stakeholders, team members, and customers
31. Customer Service Skills: Providing excellent customer service to internal and external customers, resolving issues, and responding to inquiries promptly
32. Information Security Knowledge: A solid understanding of information security principles, standard processes, and technologies
33. Financial Management Skills: A good understanding of financial management principles, including budgeting, forecasting, and cost analysis
34. Change Management Skills: Proficiency in managing changes, including planning, communicating, and implementing alterations to information security policies and procedures
35. Negotiation Skills: Proficiency in negotiating contracts with vendors and partners to ensure favorable terms for the organisation
36. Project Management Skills: The ability to manage projects effectively, including setting timelines, managing resources, and tracking progress
37. Analytical Skills: Strong analytical skills to analyse data and make informed decisions, contributing to the improvement of service quality
38. Regulatory Compliance Knowledge: A solid understanding of relevant regulations, laws, and industry standards related to information security, such as GDPR, HIPAA, PCI-DSS, ISO 27001, etc
39. Time Management Skills: Prioritising tasks and managing time effectively to meet deadlines in a dynamic work environment
40. Adaptability: An ability to stay agile and flexible, adjusting to changes in technology, security threats, and business requirements effectively
41. Technical Skills: A robust understanding of information technology, coupled with the capability to collaborate with technical teams for the implementation of security measures and solutions
42. Risk Management Skills: The ability to identify and assess risks related to information security and devise effective strategies to mitigate those risks
43. Problem-Solving Skills: The capability to analyse complex problems and develop creative solutions, enhancing overall efficiency
44. The candidate will play a pivotal role in ensuring the organisation's information security, financial management, and overall operational efficiency. With a combination of technical expertise, leadership skills, and a commitment to continuous improvement, the candidate will contribute to the success and growth of the security team’s services and the organisation as a whole
PREFERRED EDUCATION/ QUALIFICATIONS:
45. Experience working with technical and non-technical stakeholders to embed security controls
46. Strong communication and relationship leadership skills
47. Ability to operate effectively with minimal direction
48. Passion for service optimisation with a desire for continuous development
49. Awareness of Security Architecture, Security Operations, and Security Governance
50. Ability to interpret technical requirements for non-technical audiences
Overall, the candidate should balance technical expertise with interpersonal and leadership skills to enhance service quality, manage financials, and effectively handle resources and contracts in an information security team
Benefits:
51. 25 days annual leave with the option to purchase 5 more
52. 24 hours of Volunteering Time Off
53. Free access to LinkedIn Learning to continue to develop and grow your career with us
54. Free premium subscription to Calm – a renowned well-being & meditation app
55. Company Laptop, Mobile and Phone Subscription
56. Company Pension Contributions
57. Access to personal medical and dental insurance (UK) / Subsidies on Health Insurance (NL)
58. Access to discounts on superfast fibre broadband subscriptions
Liberty Global is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. We’re 100% committed to having a workforce that represents every part of our society. So we’re keen to hear from candidates of all background and circumstances.