Job Title: System Support and Development Analyst
Location: Cumbria, UK
Job Type: Full-time - Hybrid Working
Salary: Up to £39,929
About the Role:
We are seeking a dedicated and skilled System Support and Development Analyst to join our team. In this role, you will work closely with system users to analyse internal processes, provide solutions, and manage support calls. You will be responsible for ensuring the stability, continuity, and availability of core applications, and for proactively identifying opportunities to support business processes.
Key Responsibilities:
1. Deliver BPSS support services on a day-to-day basis within agreed internal SLAs.
2. Manage and resolve support calls, working with the Managed Service provider and system supplier as needed.
3. Provide expert advice and training to system users.
4. Promote and improve data quality of BPSS-related systems.
5. Configure and manage systems in line with documented change control processes.
6. Conduct root cause analysis for complex functional data issues.
7. Provide second/third line specialist incident and data resolution.
8. Perform User Acceptance Testing for quarterly patches and system improvements.
9. Develop strong working relationships within the BPSS System Support & Development team and the wider organisation.