Job summary An exciting opportunity has arisen for a Clinical Admin Support Officer to join the Orthopaedic Clinical Admin team at Frimley Park Hospital. Accuracy and attention to detail are a must. Applicants should enjoy working in a busy environment and you will need to be organised, enthusiastic and dedicated with excellent interpersonal and time management skills. The position will offer the chance to work with Orthopaedic Consultants and their clinical team. The role is ideally suited to candidates with administrative experience with a positive approach to change. If you enjoy a complex and varied workload this could be the post for you. Main duties of the job We are dedicated to providing high-quality healthcare. We are looking for a Administrative Support Officer to join our team. This role will support the department in managing administrative tasks, ensuring that operations run smoothly and assisting in delivering excellent patient care. Key Responsibilities: Plan and organise your work schedule effectively, utilizing appropriate planning tools and reporting any challenges in meeting deadlines promptly. Process requests from consultants for urgent correspondence, medico-legal reports, and any other ad-hoc documentation in line with Trust policies. Collect and organise necessary information to support your work activities, maintaining confidentiality in line with organisational procedures. Respond to queries from colleagues, GPs, and patients in a timely, courteous, and professional manner. Implement secure systems for storing resources, including computerised patient information, in line with best practices and Trust procedures. Scan and upload relevant medical documents into the Trust's Electronic Patient Record (EPR) system. Assist clinicians with sending letters through Epic, including managing incomplete patient information and adding necessary attachments. Ensure all phone calls are handled professionally and in a timely manner. Operate Epic and other IT systems efficiently to fulfil departmental requirements. Provide administrative support for the virtual fracture clinic and other departmental needs as required. About us Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo Date posted 28 January 2025 Pay scheme Agenda for change Band Band 3 Salary £25,329 to £26,958 a year per annum pro rata incl HCAS Contract Permanent Working pattern Part-time Reference number 151-NH148 Job locations Frimley Park Hospital Portsmouth Road Camberley GU16 7UJ Job description Job responsibilities For a comprehensive list of all duties and tasks associated with this role, please refer to the job description/person specification attached. Job description Job responsibilities For a comprehensive list of all duties and tasks associated with this role, please refer to the job description/person specification attached. Person Specification Qualifications Essential oGood education to GCSE standard or equivalent experience oNVQ Level 3 Administration or equivalent practical knowledge Experience Essential oExperience of working in an office environment oCompetent with current software programmes oExperience of working within a team environment Desirable oWorking in the NHS either in a hospital/private practice/GP setting Skills Essential oAbility to communicate clearly oAbility to follow clear instructions and feedback to senior staff oAbility to work with minimal supervision oAbility to prioritise workload Desirable oAnalyse situations to resolve patient problems oKnowledge of NHS targets oUnderstanding of medical terminology Person Specification Qualifications Essential oGood education to GCSE standard or equivalent experience oNVQ Level 3 Administration or equivalent practical knowledge Experience Essential oExperience of working in an office environment oCompetent with current software programmes oExperience of working within a team environment Desirable oWorking in the NHS either in a hospital/private practice/GP setting Skills Essential oAbility to communicate clearly oAbility to follow clear instructions and feedback to senior staff oAbility to work with minimal supervision oAbility to prioritise workload Desirable oAnalyse situations to resolve patient problems oKnowledge of NHS targets oUnderstanding of medical terminology Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Frimley Health NHS Foundation Trust Address Frimley Park Hospital Portsmouth Road Camberley GU16 7UJ Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)