Job details
Title: Customer Service CoordinatorPay Rate: £13Locations: Sittingbourne Duration: 12 month Contract (possibility of extension)Hours: Full time (9-5.30) Overview: Are you looking for a role that makes a difference to people's lives? Do you enjoy speaking to a variety of different customers? An excellent opportunity has arisen for a leading healthcare company, Abbott are looking for a customer service coordinator to join our friendly team based in Maidenhead Main Purpose of the role: As the new patient coordinator, you will be responsible for making the first contact with the patient or carer once their health care professional registers them to H2H. You will set up their account, confirm all the patient and carers detail's, arrange their first order and then check in with the patient or carer once the order has been delivered. You might need to liaise with their health care professional or GP surgery to ensure a smooth transition to our service for the patient. Our H2H customer service coordinators play an integral frontline role and are committed to delivering the highest levels of service to our patients. This is role for someone who wants to make a difference to people's lives. All new starters will undertake a 2-month training program overseen by our team trainer. MAIN RESPONSIBILITIES:
1. Confirm all details that we have been given by health care professionals with the patient or carer
2. Follow up with the patient or carer to ensure their expectations of H2H have been met.
3. Liaise with health care professionals and GP surgeries
4. Provide the highest levels of customer excellence to both patients and health care professionals
5. Arrange patient deliveries via telephone and email
6. Answer patient and stakeholder enquiries, resolving all queries that might arise
7. Use our internal database to log all patient and health care professional communication and documenting this
8. Manage daily workload as delegated by Team Leader
9. Communicate with internal & external stakeholders by phone & email
10. To meet all internal targets
11. Other duties include but are not limited to
12. Updating of patient records, processing chemist orders, prescription collection
KEY SKILLS:
13. Customer Service experience in a busy environment
14. Patient, understanding, caring and empathetic
15. Positive, proactive and customer focused attitude
16. Professional and confident telephone manner
17. Competent IT skills and ability to learn new systems
18. Excellent verbal & written communication skills
BENEFITS: As you'd expect from a global health care company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private health care, life assurance and a flexible benefits scheme. Top performers are recognised and rewarded monthly. There are opportunities to gain customer service related qualifications in the role.
19. Option to work from home 1 day per week
20. Free on-site parking
21. Onsite canteen including a Starbucks station
22. Onsite gym including a peloton bike
23. Outside seating areas
24. Team social events
25. Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas.
26. Access to employee assistance programmes including financial advice and counselling services
27. Full training provided
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
... Title: Customer Service CoordinatorPay Rate: £13Locations: Sittingbourne Duration: 12 month Contract (possibility of extension)Hours: Full time (9-5.30) Overview: Are you looking for a role that makes a difference to people's lives? Do you enjoy speaking to a variety of different customers? An excellent opportunity has arisen for a leading healthcare company, Abbott are looking for a customer service coordinator to join our friendly team based in Maidenhead Main Purpose of the role: As the new patient coordinator, you will be responsible for making the first contact with the patient or carer once their health care professional registers them to H2H. You will set up their account, confirm all the patient and carers detail's, arrange their first order and then check in with the patient or carer once the order has been delivered. You might need to liaise with their health care professional or GP surgery to ensure a smooth transition to our service for the patient. Our H2H customer service coordinators play an integral frontline role and are committed to delivering the highest levels of service to our patients. This is role for someone who wants to make a difference to people's lives. All new starters will undertake a 2-month training program overseen by our team trainer. MAIN RESPONSIBILITIES:
28. Confirm all details that we have been given by health care professionals with the patient or carer
29. Follow up with the patient or carer to ensure their expectations of H2H have been met.
30. Liaise with health care professionals and GP surgeries
31. Provide the highest levels of customer excellence to both patients and health care professionals
32. Arrange patient deliveries via telephone and email
33. Answer patient and stakeholder enquiries, resolving all queries that might arise
34. Use our internal database to log all patient and health care professional communication and documenting this
35. Manage daily workload as delegated by Team Leader
36. Communicate with internal & external stakeholders by phone & email
37. To meet all internal targets
38. Other duties include but are not limited to
39. Updating of patient records, processing chemist orders, prescription collection
KEY SKILLS:
40. Customer Service experience in a busy environment
41. Patient, understanding, caring and empathetic
42. Positive, proactive and customer focused attitude
43. Professional and confident telephone manner
44. Competent IT skills and ability to learn new systems
45. Excellent verbal & written communication skills
BENEFITS: As you'd expect from a global health care company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private health care, life assurance and a flexible benefits scheme. Top performers are recognised and rewarded monthly. There are opportunities to gain customer service related qualifications in the role.
46. Option to work from home 1 day per week
47. Free on-site parking
48. Onsite canteen including a Starbucks station
49. Onsite gym including a peloton bike
50. Outside seating areas
51. Team social events
52. Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas.
53. Access to employee assistance programmes including financial advice and counselling services
54. Full training provided
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
55. skills
customer care