Our client is an established not-for-profit organization that specializes in providing homes for local communities. Due to expansion, they are now actively seeking to hire an Assistant Repairs Contract Manager on a temporary basis (4 - 6 months).
Your main responsibility will be supporting the Repairs Manager in day-to-day contract management and administration of both responsive repair and empty homes service delivery. This includes coordinating resources and assisting in case management and reporting of progress on areas such as legal disrepair, insurance works, and damp mould and condensation, as well as tracking complaints issued to the pod. You will be working closely with tenants, contractors, and staff to achieve this.
Responsibilities:
1. Assist the operational technical teams in the delivery of multiple planned and responsive repairs programs and minor scale construction-related projects through effective contract management processes.
2. Work closely with contractors and suppliers to develop relationships and maintain a range of contract management processes, particularly within an empty homes and responsive repairs setting.
3. Assist the Repairs Manager in producing monthly repair and empty homes cash flow forecasts and expenditure reports to ensure delivery against approved budgets.
4. Work closely with the Repairs Manager to regularly and accurately monitor and review repair and empty home performance.
5. Accurately assess operational performance and suggest practical and achievable strategies to overcome challenges encountered.
6. Deal with utility companies to ensure supplies are ready for new customers, ensuring meter changes etc. are conducted in a timely manner on empty homes works.
7. Plan and organize various work to ensure effective and efficient outcomes.
8. Be a point of contact and liaison for contractors and consultants.
9. Ensure commitment to the organization’s vision, mission, and values influence every aspect of the business.
10. Monitor customer complaints directed to the Property pod, establishing trends and helping to implement lessons learnt.
11. Have a great approach to customer service, putting our customers at the heart of what you do.
12. Participate in an out-of-hours rota system (usually one week in every nine) to provide ad hoc evening and weekend telephone support for contractors and tenants when emergency situations arise. This may also require occasional on-site attendance for emergency works e.g., major fires, floods, etc., acting as our representative onsite.
13. Lead on the day-to-day contract administration, internal resourcing arrangements, and coordination of empty home delivery.
14. Report on performance across a range of works on a regular basis to senior managers and other interested stakeholders.
15. Proactively report on legal disrepair, insurance works, and damp, mould, and condensation case progress.
16. Assist in the day-to-day running of various contracts, with a keen focus on the repairs and empty homes contract and contractor management aspects.
17. Support and assist in contract procurement following official procurement processes to ensure best value outcomes, plus take the lead on small scale procurements for minor works as required.
18. Assist in the design and preparation of specifications for tender within the repairs and empty homes functions.
19. Assist in reconciling, settling valuations, and reviewing responsive repair and empty homes invoices.
20. Assist in contractual disputes and extensions of time.
21. Provide general contract support as required across the Property pod.
Previous Experience:
1. Experience of working with responsive repair and empty homes refurbishment teams and assisting in the management of repair and empty homes contracts and other property-related works, preferably in the social housing sector.
2. Great planning, coordination, negotiating, and dispute resolution skills, with strong verbal and written communication skills.
3. Good understanding of best practice within social housing and experience of the basic principles of effective contract management in a repairs and empty homes environment.
4. IT literate, proficient in Microsoft Word, Outlook, Excel, and PowerPoint.
Qualifications:
1. You must possess a valid SMSTS (Site Management Safety Training Scheme) certification or equivalent. If you do not, you must be willing to work towards one after a successful probation period.
2. Be skilled at building effective and productive working relationships with staff, managers, partners, tenants, and leaseholders. Confident and an independent problem solver.
3. Have a high degree of personal drive, be flexible and open to change, a team player with good self-awareness, and have a service improvement attitude.
4. Be able to translate ideas and examples of good practice into improved service delivery.
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