Establish Tour Operator Group with different specialist brands is now seeking an experienced Operations Consultant to join their team working partly in their Birmingham city centre office and partly from home. You will play a key role in contributing to the smooth-running of the Operations department with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners. This is primarily a Mon-Fri office hours role, but some flexibility is needed to cover outside normal office hours. Salary is circa £25k pa dependent on experience
JOB SUMMARY:
A key role in contributing to the smooth-running of the Operations department with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners.
Within the assigned product portfolio, responsibilities include;
Control room allocations and release dates
Manage additional services and special requests relating to bookings
Timely completion of client flight requests
Provide high quality and timely communication, manifests and other documentation to all agents and suppliers
Assist in writing accurate and articulate customer itineraries
Arrange ticketing and boarding passes for all customers
Dispatch all travel documentation to customers on time.
Execute all communicatio...