We are not
just a collection of hotels, but instead a talented community. A family with
a shared passion and commitment to, unapologetically, love and breathe who we
are every day. An eclectic grouping who really care about each other and our
guests; where belonging transcends all else. We do this with a backdrop of
extraordinary hotels, steeped in history, glamour and stories, which provide
the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
Diversity and Inclusion at Dorchester
Collection are core beliefs of our We Care philosophy. The basis of We
Care is to create an environment where all of our employees feel valued and
respected, allowing positive engagement to prosper. We continually strive to
build and nurture a culture where inclusivity is part of our DNA, reflected
by our core values of Passion, Personality, Respect, Working Together and
Creativity. When submitting your application, please let us know if you
require any special accommodations during the interview process.
We care about your career and are known for having the
absolute best people in the industry. When you join us as a Butler you start a unique opportunity to become celebrated as the
very best in your field. You’ll learn not only from your fellow Legends, but
also through our award-winning learning academy, so that you can achieve the
highest standards of craft, service, and leadership and become a legend in
your own story.
What you'll get
As a Butler at The Dorchester, here are just some of the great benefits you will receive:
* Fantastic Employee bonus
scheme and Excellent Service charge
* Complimentary stays including
breakfast across the Dorchester
Collection Hotels
* 50% F&B discount at
selected bars and restaurants within the Dorchester Collection
* Vibrant Social events that
bring employees together including Summer party and Winter ball
* Amazing benefits such as
discounts in various high street and
online shops, seasonal ticket loan, rental deposit scheme and competitive Private
Pension Scheme
* Apprenticeship, training and
development opportunities – from Level 2 (Hospitality Team Member) up to Level
5 (Operations Manager) and many others.
* £1000 bonus when you recommend
a friend
* Access to immediate wellbeing
advice, because We Care about our employees
What you'll do
You’ll love what you do and
take pride in delighting our guests:
* As a valued member of our
team, you'll have the exciting role of warmly welcoming guests upon their
arrival and efficiently checking them into their rooms. Your focus will be on
providing exceptional service, attentively anticipating and fulfilling guests’
needs throughout their stay. You’ll collaborate with various departments to
guarantee that every suite is meticulously prepared and that all requests are
completed seamlessly. Our Butlers are expected to possess
thorough knowledge of the hotel, its facilities,
and events happening across London, ensuring our guests enjoy an unforgettable
experience. Together, we’ll create lasting memories and deliver the highest
standard of hospitality!
The items shared are the essence of a day in the life
of a Butler, but we’ll make sure you are provided with specifics on how we care for our
hotel
What you'll bring
* Previous experience as a Butler or High Profile Guest Service role, preferably in a luxury 5* environment
* Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Butler you’ll have the opportunity to bring these to life and continue to create our legacy.
* Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
* English is the primary language used in our hotel. You can comfortably communicate in this language.