Job summary Introduction We are delighted that you are considering joining our dynamic and forward-thinking primary care organisation. With the recent merger of The Alexandra Practice and Princess Road Surgery, we are entering an exciting new phase of development. As we grow, we seek a skilled and motivated Business Manager to help lead us into the future. Our practices are deeply committed to training and development, using innovative solutions to enhance patient care and reduce administrative burdens. Sustainability is also a core focuswe aim to contribute positively to our environment and community health. This is a fantastic opportunity to play a pivotal role in shaping our future. If you are a strategic, experienced leader passionate about healthcare management, we would love to hear from you GP Partners, Alexandra Practice & Princess Road Surgery 2. About the Practices Newly merged organisation combining two well-established GP surgeries in Manchester. Serving a diverse patient population with a commitment to inclusivity. Training practices developing the next generation of doctors. Strong focus on data-driven decision-making and IT innovation to improve efficiency. Dedicated to sustainability, reducing our environmental impact while promoting health and well-being in the community. Main duties of the job As Business Manager, you will play a key role in ensuring the financial sustainability, operational excellence, and strategic growth of our organisation. You will lead on business functions, working closely with GP Partners, clinical staff, and external stakeholders About us The Alexandra Practice and Princess Road Surgery are at the beginning of an exciting new chapter, merging two well-established GP practices to form a strong, innovative primary care organisation in Manchester. We are proud to be training practices, dedicated to educating and mentoring the next generation of doctors. We are excited by using innovative solutions to develop and improve our practices, leveraging data-driven approaches to enhance patient outcomes and cutting-edge IT solutions to streamline workflows, reducing administrative burdens and boosting efficiency for our team. Sustainability is at the heart of our mission. We are committed to not only improving the health of our patients but also ensuring that our practices contribute positively to the environment and the long-term well-being of our community. By adopting sustainable healthcare practices, we aim to reduce our carbon footprint and encourage healthier lifestyles within the communities we serve, promoting better health for future generations. As an inclusive and supportive organisation, we are committed to developing all our staff, offering opportunities for professional growth and career progression. This is an incredible opportunity for a strategic and motivated leader eager to shape the future of our newly merged organisation. If you're passionate about healthcare management and making a real difference in the lives of our patients and community, we want to hear from you. Date posted 19 March 2025 Pay scheme Other Salary £36,409 to £45,000 a year Contract Permanent Working pattern Full-time, Flexible working Reference number A1940-25-0002 Job locations 365 Wilbraham Road Whalley Range Manchester M16 8NG Princess Road Surgery Princess Road Manchester M20 1BH Job description Job responsibilities Key Responsibilities: Financial Oversight Manage budgets, banking, accounts, and petty cash to ensure effective financial planning and management. Develop annual budgets in conjunction with practice partners. Conduct financial forecasting to anticipate future income, expenditure, and cash flow needs. Oversee the ARRS budget, tracking reimbursements and optimising funding for PCN staff roles. Ensure financial reporting and advise partners on budget variances and financial risks. Manage contracts for services and supplies, ensuring cost efficiency. Identify opportunities for income maximisation and cost reduction. Billing & Payroll Management Oversee billing processes to ensure accurate documentation and timely reimbursements. Ensure proper claims submissions for drugs and vaccinations. Manage partners drawings, PAYE, and pensions for practice staff. Ensure timely and accurate payroll processing while maintaining compliance. Profitability & Cost Management Identify opportunities for cost reduction while maintaining service quality. Ensure the practice operates within budget and remains financially sustainable. Marketing & Growth Develop and implement strategies to attract new patients. Coordinate practice communications, including newsletters and social media. Promote the practice through digital marketing and external events. HR Oversight Support recruitment and ensure the hiring of qualified and skilled staff. Oversee employee performance management and training programs. Ensure compliance with employment laws, including health and safety and equal opportunities. Manage complex employee relations issues, disciplinary processes, and grievance procedures. Provide strategic workforce planning insights to leadership. Job description Job responsibilities Key Responsibilities: Financial Oversight Manage budgets, banking, accounts, and petty cash to ensure effective financial planning and management. Develop annual budgets in conjunction with practice partners. Conduct financial forecasting to anticipate future income, expenditure, and cash flow needs. Oversee the ARRS budget, tracking reimbursements and optimising funding for PCN staff roles. Ensure financial reporting and advise partners on budget variances and financial risks. Manage contracts for services and supplies, ensuring cost efficiency. Identify opportunities for income maximisation and cost reduction. Billing & Payroll Management Oversee billing processes to ensure accurate documentation and timely reimbursements. Ensure proper claims submissions for drugs and vaccinations. Manage partners drawings, PAYE, and pensions for practice staff. Ensure timely and accurate payroll processing while maintaining compliance. Profitability & Cost Management Identify opportunities for cost reduction while maintaining service quality. Ensure the practice operates within budget and remains financially sustainable. Marketing & Growth Develop and implement strategies to attract new patients. Coordinate practice communications, including newsletters and social media. Promote the practice through digital marketing and external events. HR Oversight Support recruitment and ensure the hiring of qualified and skilled staff. Oversee employee performance management and training programs. Ensure compliance with employment laws, including health and safety and equal opportunities. Manage complex employee relations issues, disciplinary processes, and grievance procedures. Provide strategic workforce planning insights to leadership. Person Specification Qualifications Essential Management experience in primary care, healthcare, or a similar sector. Proven financial management skills, including budgeting and cost control. HR experience in recruitment, staff development, and employee relations. Strong knowledge of NHS policies, financial regulations, and compliance. Experience managing contracts, payroll, billing, claims, and reimbursement. Track record of successful leadership and operational management. Understanding of marketing, patient engagement, and practice growth strategies. Strong financial and business acumen. Excellent leadership, team-building, and communication skills. Proficiency in software commonly used in Primary Care. Strong analytical and problem-solving abilities. Ability to manage competing priorities. Knowledge of marketing, social media, and patient communications. Desirable Postgraduate qualification in healthcare management, business, or finance. Experience in a GP practice or NHS organisation. Knowledge of CQC compliance, PCNs, and ICSs. Experience in change management and organisational development, including implementing new systems, processes, and structures to improve efficiency and service delivery. Experience with GP IT systems. Ability to identify new income streams and funding sources. Knowledge of payroll, pensions, and financial forecasting. Strong financial forecasting and risk management abilities to support long-term planning. Experience Essential Experience of working in a senior management position. Desirable Experience of working in primary care Personal Attributes Essential Professional, approachable, and adaptable. Organised, detail-oriented, and proactive. Strategic thinker focused on improvement and growth. Committed to confidentiality, ethics, and teamwork. Person Specification Qualifications Essential Management experience in primary care, healthcare, or a similar sector. Proven financial management skills, including budgeting and cost control. HR experience in recruitment, staff development, and employee relations. Strong knowledge of NHS policies, financial regulations, and compliance. Experience managing contracts, payroll, billing, claims, and reimbursement. Track record of successful leadership and operational management. Understanding of marketing, patient engagement, and practice growth strategies. Strong financial and business acumen. Excellent leadership, team-building, and communication skills. Proficiency in software commonly used in Primary Care. Strong analytical and problem-solving abilities. Ability to manage competing priorities. Knowledge of marketing, social media, and patient communications. Desirable Postgraduate qualification in healthcare management, business, or finance. Experience in a GP practice or NHS organisation. Knowledge of CQC compliance, PCNs, and ICSs. Experience in change management and organisational development, including implementing new systems, processes, and structures to improve efficiency and service delivery. Experience with GP IT systems. Ability to identify new income streams and funding sources. Knowledge of payroll, pensions, and financial forecasting. Strong financial forecasting and risk management abilities to support long-term planning. Experience Essential Experience of working in a senior management position. Desirable Experience of working in primary care Personal Attributes Essential Professional, approachable, and adaptable. Organised, detail-oriented, and proactive. Strategic thinker focused on improvement and growth. Committed to confidentiality, ethics, and teamwork. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Alexandra Practice Address 365 Wilbraham Road Whalley Range Manchester M16 8NG Employer's website https://www.thealexandrapractice.nhs.uk/ (Opens in a new tab)