Job Specification: IT Manager
Company: Sphere Global Solutions
Location: Oxfordshire, UK
Employment Type: Full-time, On-site.
Experience: · 6-10+ years industry background
Visa sponsorship is covered partially. The candidate needs to pay for the Visa.
About Sphere Global Solutions
Sphere Global Solutions specializes in delivering cutting-edge technology solutions to help businesses thrive in a fast-changing digital landscape. We value innovation, collaboration, and a passion for excellence.
Role Overview
The IT Manager will oversee end-user desktop services, local servers, security management, and network support.
Requirements:
End-User Desktop Services:
* Technical Support: Assist with hardware/software issues and troubleshooting.
* Installation and Configuration: Set up desktop systems and configure user settings.
* User Account Management: Manage user accounts and permissions.
* Software Deployment: Oversee software installation and updates.
* Device Management: Maintain desktops, laptops, printers, and peripherals.
* Multi-Factor Authentication (MFA): Support MFA registration and maintenance.
* Security Management: Implement antivirus, firewalls, and monitor vulnerabilities.
* Backup and Recovery: Provide backup solutions and data recovery services.
* Performance Monitoring: Track system performance and optimize configurations.
* User Training and Documentation: Provide training and support during system transitions.
* Remote Support: Use remote desktop tools to troubleshoot issues.
* Monitoring and Feedback: Collect feedback and report recurring issues.
Local Servers & Security Management:
* Server Management: Monitor server performance, schedule backups, and apply updates.
* Security Management: Maintain firewall controls and manage access policies.
Network Support & Maintenance:
* Network and LAN: Respond to network issues and resolve hardware/software problems.
* Wireless Network: Address connectivity issues and support users.
* Infrastructure Cabling: Troubleshoot and repair cabling issues.
* Operational Support Systems (OSS): Use tools to resolve user issues.
* Last-Mile Providers: Collaborate with providers to resolve connectivity issues.
* Local End Users: Act as the first point of contact for network-related issues.
* Moves, Adds, and Changes (MAC): Support network changes with minimal disruption.
Job Type: Full-time
Benefits:
* Company events
* Flexitime
* Referral programme
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Oxford: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Are you okay with covering the cost of Visa by yourself?
Experience:
* Network administration: 7 years (required)
Work authorisation:
* United Kingdom (preferred)
Work Location: In person
Expected start date: 15/02/2025