This is an excellent opportunity for System Engineer professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and ongoing support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.
Responsibilities:
1. Responsible to handle both incidents and Service requests assigned to the associate through Service Now.
2. To troubleshoot incidents based on the SOP and escalate to L2/L3 team with initial findings.
3. Responsible to monitor events coming through the Cloud environment, resolve them based on SOPs, and escalate to L2/L3 team.
4. Responsible to learn RHEL commands and bash scripting, SQL deep dive hands-on.
5. To prepare SOPs based on new incidents and service requests.
6. To prepare weekly and monthly reports for management reporting.
7. Adhere to Client and Organizational policies and procedures.
Key Skills:
* Proficiency in managing incidents and Service requests through Service Now.
* Experience in troubleshooting incidents based on the SOP and escalating to L2/L3 team with initial findings.
* Familiarity with Cloud environments and monitoring.
* Hands-on expertise with RHEL commands and bash scripting, SQL.
* Competence in preparing weekly and monthly reports for management reporting.
* Strong Stakeholder management skills.
At Cognizant, you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.
You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career.
Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.
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