Job Description
Our client is seeking a Service Manager to join their dynamic team, at their Manchester site.
This is a fantastic opportunity for a passionate and experienced individual to take on a key role within their business, working with one of the most iconic motorcycle brands in the world.
This would be ideal for a Senior Service Advisor/Service Supervisor, looking to take that next step.
Salary: Basic of up to £35k, with an OTE of £45k
Dependent on experience, with an attractive bonus structure
Working Hours/Days: Tuesday to Saturday, 9:00 AM - 5:00 PM
Key Responsibilities:
* Lead and manage the service department to ensure exceptional customer satisfaction and operational efficiency.
* Oversee service scheduling, workshop operations, and customer communications.
* Provide expert advice to customers on servicing, repairs, and maintenance for Ducati motorcycles.
* Monitor and maintain service KPIs, ensuring performance aligns with company goals.
* Foster a positive, customer-focused environment while motivating and supporting the service team.
* Develop and implement strategies to increase service revenue and customer retention.
Requirements:
1. Proven experience in a senior service advisory or service management role, preferably within the motorcycle or automotive industry.
2. Excellent communication and interpersonal skills.
3. Abili...