Consumer Services Coordinator
Salary: Up to £12.50 per hour depending on experience
Hours: Part time- 4 hours per day, 5 days per week,
Location: Newquay
Contract: Temporary (7 Months)
Start Date: ASAP
Acorn is seeking a dedicated and organised Customer Service Coordinator to join our client based in Newquay. In this role, you will play a vital part in delivering excellent customer service to consumers, dealing with enquiries, and contributing to our fast-paced office environment.
Key Responsibilities
1. Take a proactive approach to efficiently handling and addressing consumer inquiries, thereby fostering trust and loyalty in our brand.
2. Provide responses to all inquiries with precision, clarity, respect, and empathy, in alignment with established standards.
3. Evaluate and, when necessary, escalate potential safety concerns.
4. Maintain accurate and up-to-date information in our in-house ticket system.
5. Collaborate with your line manager and global product managers to acquire in-depth knowledge of our brand and products.
6. Assist the Warehouse Supervisor in packing and dispatching replacement parts as the need arises.
Essential Requirements
1. Proficiency in IT, with a strong understanding of email and Excel.
2. Exceptional customer service and communication abilities.
3. Prior experience in an office-based customer service position.
4. Possesses a passionate, creative, and organised mindset, and is a valuable team player.
5. Familiarity with consumer goods would be an asset.
6. Work over the busy Christmas period is required and there will be time and a half pay.
If you feel your experience can fulfil this role and you are interested in working for a fantastic company, please apply direct through the advert. #J-18808-Ljbffr