Operations Manager A quick look at the role You will ensure Biffa’s recycling, waste management and street cleansing contract in Cornwall is delivered safely, reliably and effectively. You will oversee the work of supervisors and their teams ensuring that high levels of customer service are maintained, whilst delivering on the contract’s KPIs (key performance indicators). This role will suit someone who has experience of managing people and health and safety in a busy operational role. This is a great opportunity if you’ve worked as a supervisor on an operational contract and you are ready for the next step in your career. Your core responsibilities Ensuring that the Supervisors and work teams deliver on all the service requirements of the contract. Constantly reviewing the operations to ensure that efficiency levels are continuously improved upon, bringing value-added performance to the overall contract. Working with the Business Manager to develop and implement innovative new and/or additional services for the client, the council generally and to external businesses, which continuously improve on the financial performance of the contract. Ensuring that all company policies and procedures and legal obligations are understood and adhered to by all members of staff. Management of the SIT meetings in the depot and ensure these are held on a monthly basis or as otherwise required by company procedures. Developing and maintain excellent working relationships with the client and internal/external customers. Attend Client/customer meetings as required. Ensure that all reports required as part of the contract are delivered in time for meetings and any follow up actions are completed timely. Ensuring all records and systems are maintained for the effective and compliant operation of the Contract. Working with the Business Manager to ensure that all financial/ budgeted targets are achieved for the Contract including but not limited to overtime, staff numbers and revenue. Our essential requirements Knowledge and understanding of the requirements of working within a time critical process environment. Experience of people and health and safety management within a multi-shift and industrial / processing environment. Experience of vehicle management – CPC, tachos, Road Transport Directive (desirable). Biffa – we’re changing the way people think about waste At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500 people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.