Fixed term/Permanent: Permanent
Salary: £23,615 per annum
Closing Date: 7th February 2025
Interview Date: 21st February 2025
** This post may close early due to high numbers of applications, so you are advised to apply promptly **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
Main duties of the job
* To ensure an effective and efficient booking service is provided within the Physiological Sciences Service.
* To provide the first point of contact for patients attending the department for their appointments, presenting a friendly and efficient image.
* To provide an efficient and effective reception / clerical service to the Cardio-Respiratory Unit.
* Duties will be undertaken in a professional manner whilst maintaining a calm and caring environment.
About us
Here at George Eliot, our vision to 'excel at patient care' takes centre stage. An ever-evolving clinically-led acute service provider, we are on a journey to continually provide high quality, safe and responsive health services delivered by inspiring and compassionate staff who share our corporate values:
Excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Job responsibilities
* To negotiate dates for procedures with patients, both in person and by telephone in accordance with agreed protocols.
* To draw up lists for operation sessions, in accordance with agreed protocols.
* To reschedule appointments and lists as necessary, according to agreed protocols.
* To provide information to patients about booking procedures and provide relevant leaflets and information packs.
* To assist with the maintenance and validation of waiting list information.
* Liaise with Consultant/Surgeons when compiling operation lists.
* Book patients for operations from peripheral clinics held at other hospitals.
* Provide provisional operation lists to surgeons for them to agree/alter as necessary.
* Book patients onto other hospital operation lists for day surgery.
* Assist and provide support to the Team Leader in the day-to-day management of the booking office, in order to meet objectives and deadlines.
* To be flexible and be willing to assist and cover other colleagues within the Unit.
* Welcome patients and members of the public entering the department.
* Check and update patients' personal details as required on Lorenzo and ensure all case notes are tracked to the department.
* Admit, discharge and complete outcomes for patients on Lorenzo, in a timely manner.
* Complete the transfer of patients on the Lorenzo system, in a timely manner.
* Make follow-up outpatient appointments as required.
* Assist patients with any transport difficulties.
* Refer all enquiries regarding patient updates, clinical condition or admission times to the nurse in charge.
* Answer the telephone and take necessary action.
* Download information from Unisoft for endoscopy staff to submit reports to GPs.
* Print theatre lists for the following day and check the order is correct. Check the correct anaesthetist is on the list and distribute to relevant areas.
* Telephone patients to remind them of their procedure date and gain confirmation of their attendance.
* Follow the required procedure for all patients who do not attend on the day to ensure:
o Patient is removed from the waiting list or receives another appointment.
o Lorenzo is updated.
o Details are given to the Ward Manager.
o If clinics are not open to allow the booking of outpatient appointments, inform relevant parties.
For a full comprehensive list of main responsibilities and duties, please kindly refer to the job description and personal specification attached.
Person Specification
Experience and Knowledge
* Experience of working in an office environment.
* Familiar with Lorenzo or similar systems.
Qualification and Professional Training
* Basic numeric & literacy skills.
* Good standard education.
* Key - board skills RSA II or equivalent.
Skills and Abilities
* Ability to respond to work as part of a team or on own initiative.
* Conscientious and hard-working.
* Ability to deal with distressing situations compassionately.
* Demonstrate the need for tact, diplomacy, and resilience as required.
* Ability to adapt to change.
* Commitment to personal development and service improvement.
* Knowledge of computer systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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