Are you passionate about delivering high-quality administrative services and making a tangible impact on your community? As a Revenues Officer, you will ensure efficient valuation, billing, collection, and recovery of Business Rates or Council Tax, directly contributing to the financial health of our local services.
In this role you will be:
- Doing Impactful Work: Support essential public services and benefit the community.
- Have Diverse Responsibilities: Assess liability, resolve customer queries, and implement recovery actions.
- Offered Professional Growth: Opportunities for continuous self-development and career advancement.
- Working in an Inclusive Environment: We value diversity and provide necessary support for all employees.
Key Responsibilities include:
- Respond to queries and correspondence efficiently.
- Contact customers and stakeholders to resolve issues and maximize billing.
- Explain rate accounts and relevant legislation.
- Determine effective recovery actions and secure instalment plans.
- Update and extract information from management systems accurately
If you have strong communication, analytical, problem-solving, and ICT skills, apply now to join our dedicated team and help shape the future of our community
About the Candidate
The ideal candidate will demonstrate the following skills and experience:
- An understanding of the principles of data management and security.
- Communication Skills: Ability to communicate effectively both orally, in writing and face to face with customers, their representatives and other stakeholders sometimes in difficult and challenging situations.
- Analytical Skills: Ability to review, understand and quickly assimilate complex information and concepts and compare information from a number of different sources.
- Planning and Organising: Demonstrate the ability to organise multiple tasks in the most effective way and allocate time and energy according to the task's complexity and priority.
- Problem Solving and Decision Making: Is able to make effective decisions on a day-to-day basis, taking ownership of decisions, demonstrating sound judgement in escalating issues where necessary, be logical in thinking and explain reasoning behind decisions or actions taken.
- ICT Skills: Ability to use multiple applications, systems and associated software packages.
- Administrative Skills: Good level of literacy and numeracy skills to undertake calculations and produce letters and other documentation.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .