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IT Engineer required. My client has been providing IT Support to Gloucestershire and UK businesses for over 20 years and prides themselves on their first-class consultancy services and solutions. They are now looking for an experienced IT Engineer to join their team based in Gloucester.
Position Overview
* Support and ensure the client infrastructure is managed correctly
* Provide IT support for clients
* Assist clients with hardware & application problems by phone/email or on-site
* Allocate tickets & triage where necessary to the relevant team member for resolution
* Deal with requests for support and ensure high-quality customer service is provided
* Ensure support calls are logged and resolved within the SLA
* Assist in project setup (365, data migrations, phone system swap outs)
* On-site installation of equipment for both telecom and IT setup
* Complete client requirements, new business & upgrades. Installations and onboarding process
Position Requirements
* Full UK Driving License
* At least 2 years experience in an IT Support role
* Experience in both Telecoms and IT basic support
* Experience working within SLAs
* Knowledge of Microsoft & Windows Servers
* Installing / configuring hardware and software
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