We have an exciting vacancy for a Housing Management Officer on a permanent, full-time contract for 37 hours per week. At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a good work-life balance and offer a variety of flexible working practices and hybrid working opportunities. About you We are dedicated to making a difference for vulnerable individuals and you can support us to do this. Every day, we respond to the needs of homeless clients in temporary accommodation, ensuring our accommodation meet health and safety regulations. Our goal is to provide a safe, secure environment and help people get back on their feet quickly. The ideal candidate will have previous experience in housing management, preferably within the social housing sector, with a strong understanding of building maintenance and repair issues. You should be skilled at identifying and addressing health and safety compliance matters. With excellent communication skills and the ability to work efficiently to deadlines, you will demonstrate effective time and resource management. About the team The Housing Management Team is a small but busy team providing an extensive and responsive property management service to homeless clients placed into temporary accommodation, procured by the council. Sitting within the Welfare and Housing Service we suppprt each other by working closely together to achieve the right results and to deliver a holistic service to clients who are homeless or at risk of homelessness. Key responsibilities You will deliver an efficient, high quality and customer focussed service, providing day-to-day management of temporary accommodation. You will ensure service users are assisted to settle into their accommodation and support them to integrate into the community. You will manage temporary accommodation tenancies, investigate and deal with customer enquiries and complaints. You will make placements into accommodation pending decisions, manage temporary accommodation transfers, undertake suitability assessments to ensure properties are suitable and affordable. You will be responsible for the timely move-on into more permanent accommodation in order to discharge the council’s rehousing duty in line with the Allocations Policy. Our benefits 28 days increasing to 33 days after 3 years’ continuous service. The opportunity to buy up to 10 additional days annual leave per year and sell 5 days. Hybrid working opportunities to support your wellbeing and work-life balance. Electric vehicle salary sacrifice scheme for an electric car at a fixed monthly cost (subject to eligibility). An inclusive and social working environment with a variety of staff networks. Local government pension scheme. Life insurance cover (linked to the pension scheme) Enhanced maternity, paternity, adoption and fostering leave. Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits such as annual leave entitlements, occupational maternity/paternity leave, and more. (Terms and Conditions apply – please refer to candidate pack for more information.) Career development through internal and external training opportunities. A great office location next to travel links and Bracknell Forest’s thriving town centre. Employee Assistance Programme (EAP) to support your health and wellbeing. Sports and Social Club. Staff dental and health plans. Discounted leisure centre and gym membership. Supermarket discount. (pro rata for part time) Our values At Bracknell Forest Council our values define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you. We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting recruitmentbracknell-forest.gov.uk. We will work with you to support you throughout the process. Interview date Interviews will be held on 7th May 2025. Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment. We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible. Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration. Want to ask us a question? For an informal discussion or to ask any questions about this role, please contact: Claire Dudley-Morgan Housing Management Team Leader 01344 351395 or claire.dudley-morganbracknell-forest.gov.uk At Bracknell Forest we champion equality, diversity and inclusion. At Bracknell Forest Council, we are always learning, ambition and inclusive. Please see our candidate pack for more details. Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment. We can only accept applications from candidates currently residing in the UK. Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis. No agencies please.