Check out the development opportunities in the Customer Support team.
This is an office-based role, the Customer Support teams work from our Cardiff City Centre Office.
What You’ll Be Doing
* Servicing our customers via phone, emails and chat
* Resolve customer inquiries promptly and professionally, ensuring full customer satisfaction
* Understand the importance of objection handling to ensure customers' needs are explained clearly and fairly
* Maintain a comprehensive understanding of the company's products, services, and policies to provide accurate information and advice
* Identify opportunities for process improvements and contribute ideas for enhancing the overall customer experience.
* Identifying our vulnerable customers and ensuring they get the right support
Shifts
* Week 1: 2pm - 10:30pm
* Week 2: 3:30pm - Midnight
We’re Looking For
* A minimum of 2 years customer service experience
* A desire/need to work later shifts
* Great communication skills, can communicate with a wide variety of people both verbally and in writing
* Experience using CRM’s
* An excellent problem solver who can focus on providing our customers with resolutions quickly
* The ability to manage high volumes of enquiries without compromising service quality
* Can work independently and as part of a team in a fast-paced environment
Diversity & Inclusion
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
We believe in balancing hard work with a bit of fun, so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around, we’ve created a space where you can relax and recharge. Check out the perks we offer:
* Salary £24,000 + £2,000 increase for later shifts, + monthly bonuses
* Private Healthcare including dental and optician services through Vitality
* Worldwide travel insurance through Vitality
* Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
* Salary Sacrifice Pension Scheme up to 7% match
* 28 days holiday (plus bank holidays)
* Annual Learning and Wellbeing Budget
* Enhanced Parental Leave
* Cycle to Work Scheme
* Season Ticket Loan
* 6 free therapy sessions per year
* Dog Friendly Offices
* Free drinks and snacks in our offices
Check out more of our benefits, values, and mission here.
Interview Process
* First stage: 15-minute intro telephone call with a member of the Talent Team on Monday 24th of March
* Final stage: Attend an in-person interview with 2 of our Team Leaders on Wednesday 26th, Thursday 27th or Friday 28th of March
* Start date: 14th April
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