Location: Victims First Hub, Royal Berkshire Fire and Rescue HQ, Reading Make a Difference Every Day Do you want to ensure that all victims and witnesses receive the support they need to cope with the impact of crime and build resilience? Working in the Office of the Police and Crime Commissioner (PCC) for Thames Valley is more than just a job, it’s a chance to have a direct impact on the lives of others. About The Role As a Data Quality Administrator, you will play a vital role in maintaining the integrity of data and providing expert support within the Victims First Hub. You will be responsible for triaging referrals, managing and analysing case management system data, and ensuring compliance with required standards. This role also involves acting as a key point of contact, offering advice and support to users while promoting best practices. Additionally, you will provide administrative assistance, ensuring smooth operations and enabling the delivery of essential support services to victims and witnesses of crime. Key Responsibilities Triage the quality of referrals into the Victims First Hub, ensuring they meet the required standards. Maintain, upload and monitor the Case Management System data to review, link and analyse information held on the system to ensure compliance. Liaise with Users at all levels, be the point of contact to provide expert advice and support, promoting best practice in the use of the system, Investigate data to identify trends, insights and areas of concern/patterns, escalating identified issues ensuring resolution. Provide administrative support to the Victims First Team when required including; answering incoming calls to the helpline, managing and responding to voicemail messages promptly, and ensuring all communications are handled efficiently. Support to the Hub manager when organising team meetings and maintain office resources including ordering. About You The ideal candidate will have: A high level of computer literacy - advanced level knowledge of Microsoft Word and Excel, with a working knowledge of other Microsoft software (such as Power BI) to present and interpret data. Experience of using Case Management systems. Excellent administration and organisational skills and the ability to prioritise work. Strong problem solving experience with the ability to identify and resolve issues efficiently. The ability to work in a high-pressure/fast-paced, secure and confidential environment, recognising sensitive information, maintaining discretion and confidentiality at all times. A proven ability to build effective working relationships (e.g. cross department/service programmes or projects, collaborative ventures) with strong communication and relationship building skills, with the personal credibility to impact at all levels. Join Our Team If you are a motivated professional with a passion for making a positive impact on the lives of victims and witnesses, we would love to hear from you. Apply now to join us in this rewarding and crucial role within the Office of the Police and Crime Commissioner. As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. For more information on our benefits, please visit the supporting you page, via the link at the bottom of the advert. If you have any queries please contact the Recruitment Team at RecruitmentPoliceStaffthamesvalley.police.uk quoting reference 22093. We will endeavour to respond to your query as quickly as possible. Please use Google Chrome when completing your application, wherever possible, as this will enhance performance. The closing date for enquiries and receipt of completed applications is Sunday 19th January 2025 .