ResponsibilitiesProvide Technical customer support on JCI Access control/ Video productsLogging and keeping detailed records of support casesExcellent triage open cases and troubleshooting skills,Resolve customer issues while scheduling time for proactive activitiesTroubleshooting software, hardware and Network issuesDelivering technical product training on hardware or software applicationsResolve customer issues while scheduling time for proactive activitiesOccasional on-call after-hours work may be required as needed by the customer.Writing technical Troubleshooting guides, user guides & product release notesWho we’re looking for1-3 years of working in a customer-facing roleProcess and systems-oriented; you’re always looking to improve efficiencies for scale.Confident and personable; you’re able to handle customer challenges with ease.Organised and efficient: you’re comfortable managing multiple work streams at once.Excellent written and oral communication skills, with proficiency in English.Excellent customer service skills and ability to quickly establish technical credibility with customers.Analytical; you’re extremely data-driven and have strong attention to detail.Creative problem solver: you relish finding new ways to overcome obstacles.Self-learner: you don’t wait to be told what to do, you’re action-oriented.Cross-functional team experience including technical and non-technical roles.Proven experience with cloud platforms such as AWS, Azure, or Google Cloud.Experience with microservices architecture and related technologies (e.g., Docker, Kubernetes)Proven Experience of troubleshooting network issues Proven Experience with Virtual Platform as VMware, Hyper-V or NutanixAbility to travel up to 20%.Nice to have.Bachelor’s degree in computer science or equivalentCybersecurity or ITIL CertificationExperience of Linux including shell scriptsExperience of SQL