1 week ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Apex Office Space
Business Center Manager at Apex Office Space
Job Title: Centre Reception Coordinator
Location: Apex Office Space Hours: Full-time, 8:30 AM – 5:30 PM
Salary: £23,795.20 per annum Holiday: 28 days (incl. of Bank Holidays)
About the Role
We are seeking a professional and customer-focused Centre Reception Coordinator to join our team. This role is pivotal in providing exceptional customer service and ensuring the smooth operation of our serviced office centre. The successful candidate will be the first point of contact for all internal and external clients, visitors, and suppliers, and will manage all reception duties, office facilities, and administrative tasks while maintaining high standards of professionalism and efficiency.
Key Responsibilities
Reception & Customer Service
* Greet and assist visitors, ensuring they sign in and out, and notify clients of arrivals.
* Direct visitors to meeting rooms or offices and provide health & safety information.
* Answer incoming calls promptly (within three rings where possible) in a professional manner.
* Handle incoming and outgoing mail, including franking and parcel deliveries.
* Professional discretion at all times.
Facilities & Office Management
* Ensure meeting rooms are set up, including arranging catering and refreshments.
* Maintain a tidy and professional reception area, breakout spaces, and kitchens.
* Monitor and order office supplies, as required by the business including toiletries, coffee stock, and shredding bags.
* Oversee and update admin for security procedures, including parking management and building access.
* Conduct regular building checks including but not limited to regular daily bathroom and kitchen checks, ensuring cleanliness and stock replenishment.
* First point of call for building amenity issues. Assess the issue and attempt to rectify and escalate if required.
* From time to time, you may be required to oversee the building independently, ensuring smooth operations and maintaining a high standard of service.
Meeting Room & Event Coordination
* Manage all meeting room bookings, ensuring invoices are issued and payments processed.
* Track occupancy and update booking spreadsheets.
* Arrange catering orders and reconcile invoices accordingly.
* Meet with clients to discuss their meeting room requirements and liaise directly.
Administrative Support
* Assist with the coordination of office operations, ensuring smooth day-to-day activities.
* Maintain accurate records of car charging usage and generate invoices.
* Support the management team with additional projects and office-related tasks.
* Participate in weekly meetings to plan upcoming events and centre activities.
* Additional tasks may be required depending on business needs.
Required Skills & Experience
* Previous experience in a reception or front-of-house role, preferably within a serviced office or hospitality setting.
* Strong, proven customer service skills with a proactive and welcoming approach.
* Excellent verbal and written communication skills with attention to detail.
* Ability to multi-task and prioritise in a fast-paced environment.
* Proficient in Microsoft Office applications and general administrative duties.
* Ability to build strong professional relationships while maintaining appropriate boundaries.
* A team player with a flexible and problem-solving mindset.
Additional Requirements
* Access to a car for work purposes and a full UK driving licence (desirable but not essential).
* Willingness to undertake further training and development where required.
Why Join Us?
* A professional and welcoming work environment.
* We are a close-knit team that values collaboration and encourages each member to take full ownership of their role, providing the opportunity for professional growth and development.
* Opportunity to work in a dynamic and client-focused serviced office setting.
* Support for professional development and training.
If you are a friendly, organised, and professional individual with a passion for delivering excellent customer service, we would love to hear from you!
To apply, please send your CV and cover letter to Keylee.Wilson@apexoffice.space
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
#J-18808-Ljbffr