Staff one is recruiting on behalf of our well established long standing client based in Sheffield. Our client is a forward thinking organisation who are a market leader in providing specialist finance services to various different organisations. Due to continuous growth our client is looking to recruit a Team Leader to work Monday to Friday full time, a degree of flexibility is required due to the nature of our client's business. Overall responsibilities To be successful in this role you will possess excellent management and interpersonal skills and demonstrate a consistent focus on uncompromising performance and customer service. A key function will be supporting and assisting the Operations Manager. The role: Develop and maintain individual and team based performance measurement systems to support the effective management of individual productivity, collection and revenue performance. Develop and monitor key performance indicators so as to provide timely management information to the Operations Manager and promote a proactive approach to under performance. Assess telephone calls (live and retrospective) and system entries for quality, compliance and effectiveness. Provide formal and informal feedback to individuals as necessary. Lead performance improvement and personal development activity where necessary. Provide management support and collaboration to the Companys clients. Contribute to the development of systems and procedures throughout the business as required. Assist the Operations Manager with the day to day management of the teams and the development of new processes and procedures. Skills: Previous experience within a contact centre environment as a Team Leader-Collections experience would be advantageous. Previous Dialler experience Ability to communicate effectively with people at all levels Demonstrate a supportive and friendly manner Ability to deliver constructive feedback Flexible approach Rewards: Excellent base salary Generous commission structure Parking Pension Generous holiday entitlement On-going training and development If you are ready for a new challenge, and feel you have the relevant experience required, please forward your up to date CV for consideration.