Registration service officer - back office

Registration Service Officer - Back Office

Permanent, Part Time

£23,344 to £26,011 per annum (full time equivalent)

Location: Chelmsford

Working Style: Fixed-base worker

Please note this is a part time position working 22.2 hours per week on Monday, Tuesday and Wednesday. The pro rata salary will be £14,006 to £15,607 per annum

The Opportunity

This is an exciting opportunity to join a busy and fast-paced Registration Service and be part of a team dealing with registering life events such as births, deaths, marriages, civil partnerships, and citizenship ceremonies.

The role will be required to complete administration duties in line with statutory guidelines, and on occasion carry out face to face customer appointments, ensuring an excellent customer journey and experience of the service. Attention to detail is essential to ensure that accurate information is captured and to ensure statutory compliance.

The role will be required to also work with the Essex Records Office to check certificates against the register and sign, for these to be sent to our customers.

To read more about our business area, please visit: Climate, Environment and Customer Services

Accountabilities

* Responsible for ensuring the Registrations are completed in an accurate and timely manner, and regulations are adhered to as set out in the Handbooks for Registration Officers.
* Delivers the Statutory duties associated with Essex Registration Service, primarily registering inquest, completion of annotations and corrections, reviewing and approving licences of venues within Essex, Church administration and enquiries, birth requisitions, birth and death declarations and certificate production.
* Responsible for ensuring compliance with all external and internal regulation and working collaboratively and engaging with appropriate stakeholders to define requirements and achieve quality, timely and accurate registrations.
* Responsible for using specialist skill, knowledge, and experience to ensure the effectiveness of the Registration activities to ensure that a high-quality service for the customer is achieved. This will require accurate inputting of official documents and data into various systems which can include processing of refunds to ensure statutory compliance.
* Working flexibly within various locations across the Registration Office base locations, which will include the Essex Records Office and where demand requires as a Registrar you will be expected to assist with the registration of Ceremonies during their working hours. The role may require some weekend working where required.
* Responsible for the formal stock assigned to their role to undertake Registration duties and all end of day accounting.
* Embracing regulatory and operational changes and ensuring these are adhered to and support continuous improvement projects across the Registration Service, contributing to a culture of embracing change and service excellence.
* To assist with appointment cover as and when required, to ensure service knowledge is kept up to date.
* To represent the Registration Service at events to promote the services available.
* Complete on-site risk assessments for ceremony venues and locations.
* Specific individual and shared targets and objectives are defined annually within the performance management framework.

The Experience You Will Bring

* Educated to Regulated Qualification Framework (RQF) Level 2 or equivalent by experience.
* Ability to develop knowledge and skills within the workplace and accountability for personal development.
* Excellent verbal, written, and interpersonal communication skills with the ability to be professional, calm, empathetically assertive and articulate in a frontline service.
* Demonstrable ICT skills with knowledge and practical application of the MS Office suite of programmes.
* Demonstrating an understanding of working in a political environment.
* Evidence of successfully achieving performance targets and outcomes.
* Knowledge of RON and working through a diarised booking system would be desirable.
* Confident understanding and practical experience of dealing directly with the public in a customer service environment, delivering a high standard of service and customer care.
* Knowledge of Registration Law and Practice is desirable.
* Registration Service experience at Registering Births, Deaths, and taking Notices of Marriage and Civil Partnership Level is desirable.
* Excellent attention to detail and accuracy is essential for statutory compliance.
* Ability to travel to various registration locations across the county, which can also be ceremony venues and locations.

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we're committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

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If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk

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