Role: Photocopier Field Service Engineer
Location: M6 corridor – Cheshire / Staffordshire
Are you interested in working for a well-established dealer of print services?
Daily Duties:
* Respond to customer service requests for the repair of business equipment.
* Carry out fault diagnosis and establish effective repairs through adjustment, cleaning, or replacement of spare parts.
* Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management.
* Work with colleagues to help overcome new or unusual faults.
* Invoke the call escalation process in a timely manner.
* Inform the customer on the work carried out and gain acceptance to the machine's condition and performance following the service work you have completed.
* Carry out the installation of equipment sold by the company and ensure the machine performs to the customer's satisfaction.
* Look for opportunities to give the customer guidance and training so they can achieve the best results from the equipment and avoid operator faults.
* Manage an effective car stock of spare parts and consumables.
* Make full and proper use of all resource materials and equipment supplied to you.
* Work to achieve measured performance results, identify below target performance, and create action plans to address machine and customer issues.
* Manage your outstanding calls to achieve the maximum daily amount possible by minimizing travel and non-productive time. Identify key customers and keep them advised if your response will not achieve the target level.
* Keep customers advised on any ongoing issues such as return to fit parts requirements.
* Constantly review and look to develop your own customer handling skills.
* Maintain your own levels of knowledge and a total understanding of all machines and products promoted and sold by the company.
* Develop a solid working relationship with customers by providing the best possible services and support.
* Attend manufacturer and in-house training courses.
The Candidate:
* Experience in the office equipment industry – MFDs / Photocopiers.
* Technical skills, with a strong electronic and mechanical background.
* Strong IT knowledge with the ability to network devices and to set up scanning functions.
* The ability to provide first-class customer service with previous customer-facing experience.
* Experience of working in a target-driven environment.
* Smart and presentable at all times.
Package:
* Negotiable salary.
* Car + fuel.
* Contribution pension scheme.
* Ongoing training.
Apply Now!
Apply via this advert or email your CV. Alternatively, call Nikki Foxall on 07536 058 659.
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