We are looking to recruit a Transport Operations Manager with strong leadership skills for our client based in Manchester. This is a hands-on role running the Transport and Warehouse Operations managing a team of around 40 people. You will have responsibility for the site, compliance, KPIs, and budgets.
Operational Duties:
* Provide a timely and accurate transit/logistics warehouse service.
* Drive operational changes and manage staff through this.
* Set margins and overhead budgets to report to the board.
* Work toward and exceed core KPIs.
* Oversee financial matters such as purchase matching and timely invoicing.
* Ensure that the jobs allocated to drivers meet the requirements of the Working Time Directive/driver hours regulation.
* Be one of the main points of contact for staff during the shift.
* Explore potential load sharing with another vehicle at another unit to enhance profitability.
* Push for backloads on jobs where appropriate to ensure maximum profitability.
* Ensure that all jobs are priced, closed off, and invoiced when completed.
* Resolve any escalations/issues, acting as an intermediary between the customer, customer service, and operations, aiming to resolve issues quickly and find solutions.
* Ensure total compliance with all HR, legal, liability, health and safety, security, and quality standards while ensuring complete customer satisfaction.
Team Management:
* Question and promote ideas for change, bringing a fresh outlook to the team.
* Motivate staff to deliver outstanding service levels.
* Supervise drivers and the office team daily, ready to step in and cover resourcing issues/gaps as required.
* Manage the team daily, including debriefs/coaching to achieve the highest standards, ensuring that the team effectively manages all vehicles operating from Manchester.
* Manage HR processes including absence management, 121s, employee engagement, and performance improvement.
About You and Your Experience:
We are looking for a great all-round team player, able to roll up your sleeves and get involved in all areas of Operational Management as required.
* You will have experience as a proven manager of people in a Warehouse and Transport environment that is innovative and focused on continuous improvement, applying strategy to operations effectively and driving change through the team.
* Experience in planning and managing budgets and core KPIs.
* Good time management skills and the ability to work under pressure.
* Strong interpersonal and communication skills.
* Numerate with attention to detail and excellent organizational skills.
* Experience managing HR processes including absence management, 121s, employee engagement, and performance improvement.
* Flexible to work shift patterns that may include weekends, evenings, and bank holidays.
Interested? Please apply now for immediate consideration.
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