Smmmile is coming to Glasgow!
We are delighted to announce our expansion into Scotland in the Autumn of 2024, and we want you to be our next shining star!
Smmmile is led by one of the UK's leading Invisalign providers and we operate as a Diamond II Invisalign provider. All of our stores are equipped with the latest intra-oral scanners and digital x-rays. We also actively promote general dentistry through affordable monthly plans. We set a new benchmark for dentistry so this is an excellent opportunity to take your career to a new dimension, or maybe you have left the profession, we would love to hear from you!
We are looking for an exceptional individual to join us as our next Treatment Co-ordinator. You will be confident to balance ethical sales with premium patient care and you will be comfortable working with sales targets to support store performance. You will be based in our fully-private aesthetic clinic right in the heart of the vibrant City Centre of Glasgow. You will be part of our growing enterprise joining us as our 5th Treatment Co-ordinator, but you will be the first Treatment Co-ordinator to be recruited for Scotland!
As we are set to open our brand new practice in the autumn of 2024, you will initially help the appointed practice manager in the set up and development of our brand new practice. There may be some remote working at first, carrying out virtual consultations, but that's just until your very own treatment co-ordinator suite is ready and then you will be working face to face with our patients helping them with their dream smile.
You can expect some great training and development from our Smmmile TCO coach to help you do things 'The Smmmile Way'. We will also guide you fully so that you understand our mission and great culture so you will have a clear understanding of how we work so you feel fully confident to do your job. Not only that, you will also be working in our 'unique boutique setting' state of the art surroundings with the very latest artificial intelligence to enhance the patient journey. Of course, it goes without saying that every piece of equipment and soft furnishings will be brand new; all we need is you to be with us on that start-up journey.
Interested? Read on!
As a Smmmile Treatment Co-ordinator you will be empowered to do your job without the worry of having to cover here and there in other parts of the practice. Our ideal candidate will be a GDC Registered Dental Nurse and ideally hold a radiography certificate, as we believe patients will appreciate your level of knowledge and expertise to enable their trust in you right from the start. There might be the very odd occasion you may need to support other areas of the practice, but here at Smmmile we want you to focus on the job in hand and be successful in the TCO role. Our patient journey is unique, so you will be the first point of contact as patients start their Invisalign journey and we will train you to carry out Itero scanning so this is where your GDC registration and radiography qualification really come into play.
Your key responsibilities will include:
* Welcome the patient to the store
* Build relationships with patients quickly and confidently
* Maintain patient trust throughout their journey
* Confidently and ethically sell dental treatment in a private cosmetic setting
* Carry out Itero scan
* Assess the patient for suitability to move to the next stage with our Invisalign dentists
* Hand over the patient to the dentist providing a background of the patient's needs
* Provide relevant information on dental treatment plans
* Gain treatment consent under the supervision of the dentist
* Discuss any post Invisalign treatment such as tooth whitening and composite bonding
* Take deposits/payments for treatment
* Carry out credit applications
* Follow up on consultations
* Liaise with clinicians on a daily basis
* Work harmoniously within the team
* Spot opportunities that will lead to successful sales
* Monitor and record all enquiries
* Provide daily reports for submission to the group manager
* Follow the patient journey from the start and be there for the patient until the end of treatment
* Support all internal and marketing activities
* Attend local marketing activities for example wedding fairs, schools, etc.
* Attend regular meetings
* Embrace collaboration
The successful candidate will:
* Live and breathe our values
* Have at least 2 years in a treatment co-ordination role (essential)
* Hold a GDC registration
* Hold a dental radiography qualification (or be willing to advance to this)
* Thrive on supporting practice performance
* Have the ability to work in a fast-paced demanding dental retail environment
* Have an enthusiastic flexible attitude
* Be passionate about patient care and customer experience
* Have experience in driving marketing activities to drive growth
Hours: 37.5 flexible working across Monday to Friday
What's in it for you?
* Generous salary
* Competitive holiday allowance
* Generous monthly bonus structure
* Day off to celebrate your birthday
* CPD paid
* GDC and indemnity paid
* Extensive private dental care allowance
* Progression and development
* Clear vision and direction
* Full support from our TCO trainer
* You will be part of a team of TCOs across the UK
* Brand new beautiful boutique store
* Established motivated team
* Strong focus on wellbeing and mental health
* Strong focus on employee voice and engagement
Experience:
* Ethical selling
* 2 years post GDC registration
* Treatment Co-ordination: 2 years
* Achieving targets
* Great people skills
* Sound knowledge of dentistry
* Love making the patient feel special
* Committed to 5-star patient experience
* Confident approach
Job Type: Full-time
Pay: Up to £31,000.00 per year
Additional pay:
* Bonus scheme
* Performance bonus
Benefits:
* Additional leave
* Company pension
* Employee discount
* Referral programme
* Store discount
Schedule:
* Monday to Friday
* Weekend availability
Work Location: In person
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