Credit Assurance Specialist
Salary: £35,000 – £45,000
Location: Farnborough
My client based in Farnborough is seeking a Credit Assurance Specialist to join their team. You will be responsible for protecting the Company from fraud and providing vital support to the Credit Team. Your responsibilities will include Broker Reviews, Broker Panel queries, monitoring broker quality via declined and cancelled rates, analyzing data, and maintaining a relationship with the Sales team.
Daily Duties
1. Act as a point of referral on Broker Panel queries from around the business and recommend broker removals or reinstatements as appropriate.
2. Accurately analyze all intelligence received on brokers to protect the business.
3. Utilize anti-fraud systems such as Hunter, CIFAS, and SIRA to investigate and act upon information received in a timely manner.
4. Provide professional, efficient, and high-standard customer service to the business, customers, intermediaries, valuers, and solicitors.
5. Action and maintain all information from lenders on Brokers, reporting correctly onto the SIRA system.
6. Manage all broker appeals and panel queries from across the business.
7. Develop and maintain cooperative relationships between all internal stakeholders and investigate referrals professionally.
8. Utilize fraud systems such as CIFAS, SIRA, and Hunter to mitigate potential losses.
9. Investigate all intelligence and take appropriate action.
10. Conduct Broker reviews, liaising with sales to arrange broker visits prior to removal and preparing management reports for the Credit Committee.
11. Report removal decisions professionally to Broker Support, the Broker, FCA, and other Lenders.
12. Prepare Management Reports in time for Exco or Credit Committee meetings.
13. Analyze broker data to protect the business.
Skills and Experience
1. Current or previous experience in the mortgage industry with a mortgage underwriting background, having held a mandate.
2. Proven ability to exercise good commercial and professional judgment.
3. Effective communication skills, both written and verbal.
4. Good attention to detail.
5. PC literate with knowledge of Microsoft Office products.
6. Enthusiastic, flexible, and keen to learn and develop a career.
7. Knowledge of Hunter, CIFAS, and SIRA systems is beneficial but not essential.
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