Job Title:
Field Service Engineer - Medical Devices
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About the Company:
We represent a leading medical device industry company known for its comprehensive range of high-quality medical devices supplied globally.
This company is celebrated for its prominent brand and is committed to delivering top-tier solutions across its diverse product portfolio.
Their focus on product innovation, outstanding customer service, and a skilled professional team have established them as a prominent name in the field of medical equipment.
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Job Role:
* Effectively manage scheduled maintenance and proactive scheduling, blending technical and interpersonal skills to ensure efficient and memorable customer interactions.
* Develop innovative solutions for critical issues and creatively resolve complex problems.
* Collaborate with the Service Manager to identify opportunities for upgrades, new purchases, and additional customer training.
* Accurately identify error codes, recurring problems, and unique troubleshooting solutions.
* Communicate issues effectively through detailed documentation.
* Instruct customers on the operation and maintenance of systems.
* Serve as a liaison between customers and in-house teams on administrative and technical matters.
* Document all service activities in accordance with regulatory standards.
* Promote service contract revenue and new product awareness.
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Candidate Requirements:
* A proven track record as a field service engineer or technical support engineer.
* Relevant engineering qualifications, such as an HND in Electronic Engineering.
* Skilled in fault-finding and delivering first-time fix solutions.
* Strong customer-facing abilities, along with a positive approach and the capacity to work autonomously.
* Excellent at building and sustaining customer relationships.
* Ability to manage your territory effectively and travel occasionally for training and conferences.
* Must possess a UK Driving Licence with no more than 6 points.
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Estimated Salary:
£40,000 - £60,000 per annum