Housing Manager Surrey, Guildford Permanent full time (37.5 hpw) Salary £32,000 to £38,000 per annum (depending on skills and experience) plus great benefits including Health Cash Plan Home, a place where you belong Join us as a Housing Manager at Home Group in our awesome housing team, where youll be our face-to-face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. Youll provide first class customer service, delivering our customer promise every day Typical day as a Housing Manager Through visibility, engagement with customers and proactivity on our estates, youll really get to get to know our communities.? Youll look after several patches and neighbourhoods, ably supported by our Community Housing Assistants. Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints. Managing our voids process including liaising with local authorities. Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities. Fancy going home each day knowing that you have helped change our customers lives for the better? Youll do that here, working for one of the Top Ten Great Places to Work in the UK About You You are experienced in the housing sector and understand housing management and housing law. You have or are willing to work towards a Chartered Institute of Housing Level 3. Super organised and methodical in your approach, youre also a proactive self-starter with a can do positive attitude. Passionate about delivering excellent customer service and have a genuine desire to help your customers. This job can challenge, especially when were dealing with complaints, but your resilience will help you through Confident working with external partners and stakeholders such as local authorities, MPs etc. Enjoy being part of a team but appreciate that youll spend most of your time working in our local estates. Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role. This remains under regular review. Our team Looking for a job where you really belong? Where you can truly be yourself? Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. Youll join our team, who come from different walks of life and are here to support you as you make yourself at Home Job details Hybrid role - in an average week youll spend 2/3 days working in Basingstoke, Winchester and surrounding areas. We get together every Friday for an online catchup This will allow you the opportunity to work from home. We also meet once per month at our London office. There may be some flexibility to adapt your working hours, please let us know if required at interview stage Monday to Friday with occasional evenings to meet our valued customers. The great news is that youll be able to shape your own diary. To get from A to B, youll need a vehicle insured for business purposes. Well pay your mileage when travelling to properties within your patch. Youll need a Standard DBS check done and we pay for that. A place where you belong Great things happen when we can be ourselves at work. We want all of our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work Whats in it for you? 34 days leave (this includes bank hols and a me day to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. We Grow Our Own colleagues (not literally of course), when youre ready for the next step in your career, you can grow with us Colleagues really matters to us, thats why were the 10^th Best place in the UK for Wellbeing. Our tools and support help you when you need them. Explore our?benefits in detail on our website. Find out more Click APPLY NOW to see our Housing Manager Job description, find out about? us and for help to apply. Sometimes we close a job early, so dont delay or you might miss out. Finally, do let us know if theres anything we can do, to help you shine in our process at ADZN1_UKTJ