Our client is a fast-growing retail organisation experiencing extraordinary growth, having more than doubled its revenue in the past 12 months—and expecting a similar trajectory in the coming year. With a strong global footprint and a commitment to innovation, they are now investing in strategic business and technology initiatives to support their scaling operations. As part of this transformation, they are looking to bring in a talented and driven Business Analyst to join their growing team.
Role Overview
This is a newly created position and a fantastic opportunity for a proactive and experienced Business Analyst to make a significant impact. The successful candidate will play a key role in shaping, defining, and delivering both operational and technology-focused projects across the business.
You will be responsible for leading requirements gathering, running effective workshops, and creating detailed process maps. You will work closely with global stakeholders from different departments and regions to understand needs, identify opportunities, and ensure solutions align with business goals.
Key Responsibilities
* Lead and facilitate workshops and stakeholder interviews to gather and validate business and technical requirements.
* Document and translate business needs into clear, concise user stories, functional specifications, and process flows.
* Build and maintain strong relationships with global stakeholders across technology, operations, and commercial teams.
* Work on a broad portfolio of initiatives, including both operational improvements and technology transformation projects.
* Develop and maintain business process maps using tools such as Visio, Lucidchart, or equivalent.
* Support project delivery teams by clarifying requirements and assisting with testing and validation activities.
* Identify gaps in current processes and propose improvements to drive efficiency, scalability, and consistency.
* Assist in the development of business cases and feasibility assessments.
Key Requirements
* Proven experience as a Business Analyst within a fast-paced, growth-oriented organisation—experience in the retail sector is highly desirable.
* Strong experience facilitating workshops, eliciting requirements, and translating them into actionable deliverables.
* Demonstrated ability to build strong, collaborative relationships with global stakeholders.
* Experience working on both technology and operational change initiatives.
* Skilled in business process mapping using any modern tool (e.g., Visio, Lucidchart, Miro, ARIS).
* Excellent written and verbal communication skills, with the ability to tailor communication for different audiences.
* Strong analytical, critical thinking, and problem-solving capabilities.
* Comfortable working independently and as part of cross-functional teams in a dynamic environment.
Desirable
* Experience within a fast-scaling or high-growth environment.
* Familiarity with Agile or hybrid delivery methodologies.
* Experience with retail systems (e.g., ERP, supply chain, eCommerce platforms) is a plus.
* BCS Business Analysis certification or equivalent qualification.
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