Client Liaison Officer
Nelson Permanent Placements are proud to be representing our client who are a national Property Solutions Organisation who work closely with Local Authorities & Housing Associations on retrofit & refurbishment projects. They are entering a strong period of growth and are looking to recruit a Client Liaison Officer to join their team around South Birmingham.
As a Client Liaison Officer, you will deliver and improve the level of customer and client satisfaction Overview of across the business through engaging the residents and to support the site manager/assistant site manager.
Responsibilities:
* Ensure all forms of communication are created, implemented, and understood by all links in the communication chain, i.e., office, site and client
* Full compliance with Health and Safety at Work Act and the clients processes and procedures, this will include scaffold inspections as necessary
* Ensure all choices and preparations that are required to be made, are done in a timely manner, to suit the customer and lead times applicable
* Notify customers of the intended start dates for the work and update the customers accordingly
* To manage customer expectations by ensuring they understand the nature and scope of works, the likely extent of disruption during the works and the mutual obligations of themselves and the contractor before, during and after the works, by undertaking a resident induction visit
* Ensure you visit/co...